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27

May

Customer Experience/administration Coordinator

The Base Performing Arts - Blacksoil, QLD

Administration & Secretarial
Source: uWorkin

JOB DESCRIPTION

The Base Performing Arts Is Growing! Weʼre seeking an exceptional individual to join our team as a Customer Experience & Administration coordinator. 

As the Customer Experience & administration Coordinator for The Base Performing Arts, youʼll be the first point of contact for our clients, families & vendors, responding speedily to all customer issues. As one of our most visible representatives, you're our brandʼs ambassador! Your 6-star customer service will help us to foster happy and loyal customer & vendor relationships for years to come. This job is an in house role.

Estimated Hours Per Week: 30 hours

Must be available to work between 9am-7pm weekdays & 8am-12pm Saturdays.

Tasks and Responsibilities

We are looking for a clever, creative, smart-working and detail-oriented star to join our team as the Customer Experience & Administrative Coordinator.

Youʼll already be excellent and passionate about delivering outstanding customer service as well as being excited to work with outside vendors to ensure strong relationships and the best outcome. Youʼll have outstanding attention to detail and a strong drive to provide an out of this world customer experience each and every time.

You will be able to demonstrate strong customer service capabilities whilst being able to quickly learn and master our systems and grasp an understanding of our studios programs. You must be able to professionally deal with a range of customer enquiries and work well under pressure. 

Additionally, our preferred candidate will possess excellent communication skills and superior administrative abilities with an energetic and pro-active approach to growing and improving our dance studio.

Selection Criteria

To be considered for this position, you must be able to meet the following selection criteria:

Essential

Extensive experience in a Customer Service Position

Strong Communication Skills

Positive Notice Blue Card

Certificate III/IV administration OR a similar experience level.

Desirable

Experience within the Dance studio industry is desirable but not necessary.