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27

May

Aps4 Workforce Scheduler

HAYS - Brisbane City, QLD

Any Industry
Source: uWorkin

JOB DESCRIPTION

APS4 Workforce Scheduler | 6 Month contract | Brisbane CBD | Federal Government Department | $41 p/h + Super


Your new company
This Federal Government Department works closely with Australians during their job search and employment development

Your new role
In this position you will manage scheduling the Workforce Management (WFM) tool to ensure the department continues to achieve their service level agreements. Other tasks will include:

  • Onboarding of new staff into the scheduling system
  • Process reviews
  • Scheduling, re-scheduling, and optimization
  • Monitor, analyse and adjust inbound call queues in real time to meet incoming call demands
  • Create reports and analyse trends to predict call volumes

What you'll need to succeed
  • Experience as a Workforce Manager/Scheduler
  • Moderate level of excel experience to run reports/document trends
  • Ability to work under pressure and think on your feet

What you'll get in return
  • APS4 rate of $41 p/h +super
  • Brisbane city location
  • 6 Month contract with potential for extension
  • Working for one of the largest Federal government contact centres

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2510428