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Retention Support Officer

CoAct - Cannon Hill, QLD

Customer Service & Call Centre
Source: uWorkin


Who we are…

CoAct is a national network of locally embedded community service providers working together to create social and economic opportunities for Australia's disadvantaged.

Our business model is one of complete collaboration between all our Service Partners who work together as a social franchise. The result is a vibrant and innovative network activating and delivering many vital services in regional, remote and metropolitan communities.

And that’s where you come in...

  • You’ll make regular check-in calls with each client, gain an understanding of how they are settling into the role and assess any risk factors. You’ll also gather evidence that supports their employment and offer government incentives to eligible employers.
  • Every call is different but in every call, you are explaining, motivating and coaching. You’ll work to KPIs so you’ll need to build quick rapport and find immediate solutions.
  • You will also be communicating and actioning leads to potential new clients. This will entail completing inbound calls, webchat and email communications in an engaging manner to ensure a positive first impression of Coact with the objective for them to join our service.
  • You’ll be part of a team that is collaborative, passionate and driven to make a difference.
  • As an organisation, it’s important for us to see you succeed. So we’ll introduce you to the role through a comprehensive onboarding process and provide ongoing support and development to ensure you are great at what you do!
Your Next Steps...

Please provide your resume and cover letter, outlining why you think you are suitable for this opportunity through the "Apply Now" button.

Our latest interactive Impact Report is on our website now which provides insight into our focusses and recent successes.

CoAct is committed to workplace diversity and equality. We strongly encourage applications from Aboriginal and Torres Strait Islander people.

Skills and Experiences:
What you’ll bring…

  • You have call centre experience and have clearly demonstrated your high performance in this environment. But you’re ready for calls that make a bigger difference to people’s lives
  • You’re empathic and great at building rapport but you can assess well and problem solve at speed
  • You’re highly motivated and driven to achieve results. You’re very comfortable with set KPIs and have a history in achieving them
It's great working with us!

Here at CoAct we live and breath our values and strive to make a difference. We pride ourselves in our down-to-earth approach and great company culture.

  • Flexible Hours & Work-life Balance
  • Salary Packaging benefits
  • Monthly RDO
  • Health & Wellbeing Allowance
  • Corporate Health Insurance discounts
  • A supportive and purpose-driven culture
  • An environment that celebrates achievement and knows how to have fun along the way

Cannon Hill, QLD

Customer Service & Call Centre


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