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Collections Officer

Panthera Finance - Brisbane City, QLD

Customer Service & Call Centre
Source: uWorkin


Posted: 21/05/2021
Closing Date: 07/06/2021
Job Type: Permanent - Full Time
Location: Brisbane
Job Category: Call Centre and Customer Service

Join Australia’s largest privately-owned receivables management company during an exciting growth period. We are looking for a highly motivated collections professional to join our Banking and Finance team.

Job Description

In this role you will:

  • Manage accounts with clients from major Australian financial intuitions, specifically the big four banks
  • Be responsible for a portfolio of over 200 accounts valued at up to $2 million
  • Establish and maintain relationships with customers by building trust and rapport
  • Use high level negotiation skills to come up with solutions for unique circumstances
  • Problem solve and overcome customers’ objections to resolve accounts
  • Liaise with customers and 3rd parties, use intuition to locate, resolve and maintain arrangements
  • Negotiate suitable options to settle accounts and provide an exceptional customer experience

Desired Skills and Experience

About you:

  • Experience in receivables management, debt collection, telemarketing, sales, motor vehicle insurance or customer service highly desired. However applicants with extensive customer service experience will also be considered.
  • Customer orientated and committed to delivering an exceptional experience
  • Has the confidence to ask difficult questions to get the job done
  • Is confident, innovative and loves to challenge the status quo
  • Has a high level of problem solving and negotiation skills
  • Enjoys collaborating and building relationships to assist customers obtain financial freedom
  • Has excellent judgement, thinks things through and makes great calls for the customer

What you can expect in return:

  • An environment where success is achievable and rewarded generously through our uncapped bonus structure
  • A structured paid training program starting with a one-week induction with our Learning & Development Team
  • A personally tailored remuneration package that reflects your existing experience and skill set
  • Sustainable futures for our employees through structured growth development opportunities
  • A non-bureaucratic environment where your suggestions for operational efficiencies are welcomed
  • Fully funded Employee Assistance Program
  • Exciting, competitive, and fun-filled environment – with regular celebrations and casual Fridays
  • In-house complimentary barista – coffee delivered to your desk!
  • Volunteer and engagement opportunities within our very own Panthera Foundation, work for a company that gives back to the community

This is an exciting opportunity for experienced call centre professionals who are looking for a new challenge and the opportunity to excel.

Brisbane City, QLD

Customer Service & Call Centre


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