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21

May

Call Centre Representative

RI - Brisbane City, QLD

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Customer Service Representatives

Unique, fast paced, high volume inbound customer service role working on for an MNC where no two days are the same.

Highly rewarding training, with work from home opportunity!! 

  • Multiple contract positions available (6 month contract, with possibilities of extension) 
  • Working week: Monday to Friday
  • *must have full availability between the above days and times*
  • Start Date: Must be able to start ASAP

Key responsibilities

  • Troubleshooting of network related issues and assist customers to understand, use and resolve issues relating to our products and services
  • Negotiation skills to Gain support and agreement negotiating an acceptable outcome or solution that balances the interests and needs of stakeholders.
  • Execute a strong negotiation technique and influence confidently to close opportunities
  • Sell products and services that effectively meet customer needs
  • Establish good customer relationship to create a simple and brilliant customer experience across all our interactions in a multi-media environment
  • Listening skills to demonstrate cultural awareness through listening and adapting flexibly across interactions with our culturally diverse team members and customers
  • Comply with procedures and support the customers to meet its duties under the relevant safety and environmental legislation.
  • Be naturally inquisitive and resilient with an ability to articulate, listen and communicate effectively identify customer needs along with providing customers with solutions to solve their concerns.

Skills Required

  • Excellent Verbal/Written Communication Skills
  • Comprehension and Understand customer needs
  • Excellent communication and technical Experience
  • Good listening skills & keeps at customer at the center
  • Good Analytical and problem solving skills
  • Resolve customer issues with resilience. At the same time negotiate outcomes or solutions that meets the customer needs
  • Knowledge of MS Office.
  • Ability to work in a highly collaborative environment

Full time work rights required.

If this seems to be the right fit for you, Apply Now!!

Brisbane City, QLD

Customer Service & Call Centre




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