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Industry

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24

May

Vacation Specialist

Marriott Vacations Worldwide - Surfers Paradise, QLD

Sales
Source: uWorkin

JOB DESCRIPTION

Full Job Description
JOB SUMMARY
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Communicate with potential owners/customers via telephone to set up preview package sales/day tours. Explain details and requirements related to attending a sales presentation to potential owners/customers and verify that individuals meet eligibility requirements. Overcome potential owner/customer objections while maintaining a polite and enthusiastic demeanor. Encourage guests or callers to purchase or schedule preview package sales/tours. Check availability of accommodation and dates, including finding alternative dates or options if first choice is not available. Answer guest questions about property facilities/services. Contact appropriate individual or department (e.g., Sales, Data Administration, Operations, Owner/Member service desk, Accounting) as necessary to resolve guest calls, requests, or problems.

Manages time effectively to punctually attend daily team meetings, training sessions. Proficiency in the use of computer word processing skills with specific knowledge of Microsoft Excel and Word. Must be able to handle a flexible work schedule which will include weekends, holidays and evenings. Manage all collaterals given for the sales process. To ensure all telesales consultants update the system with their contact form the members and guests via MOOD or OTM or any leads management system provided.

Follow all company policies and procedures; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; self-motivated to reach common goals; ability to learn from feedback given. Ensure adherence to quality expectations and standards.

JOB SPECIFIC TASKS
Outbound/Inbound calls with potential owners/customers to set up preview package sales/day tour to achieve target given.
To establish roster scheduling.
To establish accurate reports of call center performance for review.
Call monitoring and feedback for improving their performance and how guests are served.
Assist the team to meet anticipated business requirement to the agreed standards

Marketing channels
All packages sold and bookings are of quality.
Promote awareness of brand image internally and externally.

Quality Assurance/Quality Improvement
Ability to learn from the feedback given to ensure adherence to quality expectations and standards.
CANDIDATE PROFILE
Minimum of Secondary school certification
Minimum 1 (one) years’ work experience in this industry
Proven verbal and written communication skills.
Proficiency in the use of computer word processing skills with specific knowledge of Microsoft Excel and Word
Ability to work under pressure, manage multiple priorities, and be a self-starter.
Proven ability to work in a team environment and interact with all levels of the organization.
Excellent organizational and attention to detail skills
Must be able to handle a flexible work schedule which may include weekends, holidays and evenings
Experience in high volume, fast-paced, results oriented business environments.

Requirements:
Excellent internet
Work from home space with no interruption and quiet environment
Independent and self driven