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24

May

It Service Desk Analyst

CareCone Australia - Brisbane City, QLD

IT
Source: uWorkin

JOB DESCRIPTION

Service Desk Analyst

Overview

· The Service Desk Analyst supports the Service Desk Manager in the administration of matters relating to the provision of planning and delivery support activities to staff on core business operations and processes, and the resolution of technical ICT problems within the Client’s Service Operations Section of the ICT Branch, including participating in section planning for short term tasks and work area planning for longer-term initiatives

· The role is responsible for undertaking work that is moderately complex to complex in nature, under limited direction, utilising expertise in the area of IT systems and infrastructure, and operational support across a geographically dispersed network

· The volume of requests for advice and matters, along with the urgency to resolve matters, will increase significantly

· There will be a requirement for work outside standard business hours during an event period.

Essential criteria

· Knowledge and experience in successfully setting priorities and delivering quality results on time within the provision of business support arrangements and service desk operations

· Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network

· Analytical abilities with the ability to obtain accurate conclusions and apply innovative initiatives while contributing to change and business improvement strategies

· Ability to manage staff while identifying training needs across a team and promoting professionalism

· Demonstrated personal integrity whilst achieving results within legislative and policy parameters

Desirable criteria

· Knowledge and experience in the use of Microsoft Windows, Microsoft Office, Microsoft SCCM, Active Directory, Citrix, ITIL and Remote Access platforms are highly desirable.

Interested candidates can can call on +61 2 8003 5233

Job Type: Full-time

Schedule:

  • 8 hour shift
  • Day shift