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Level 2/3 Network And Systems Engineer

Smile IT - Managed IT Services and Consulting - Murarrie, QLD

Source: uWorkin


Smile IT are hiring! If you want to be part of a dynamic and progressive group of forward thinkers then take a look at the job description below:

About Smile IT

We are a growing Managed Service Provider who provide ongoing BAU services. We also have a Wholesale telecoms arm to the business offering our clients cloud phone systems and a range of data services. 

Our clients range from small, smart businesses to NASDAQ-listed multinationals. We have helped numerous organisations to be more efficient, more agile, and prepared them to be ready to innovate.

Our accredited partnerships with leading Cloud solution providers including Microsoft Azure and Office 365 (Microsoft Silver Partners), SharePoint, Power BI, GSuite. We help our clients take advantage of the best business solutions on the market.

About the Role

We are currently seeking an experienced Level 2/3 Systems and Network Engineer for a full time position based at our Brisbane office in Murarrie. This person will be joining a dynamic team and working in a relaxed and fun environment. We provide all of our team great opportunities to advance their careers through training, certifications, job opportunities and great incentives. 

You will be working along side a great team helping add to the skill set of the senior engineers. You will be required to work on escalations as well as guiding those below you. You need proven experience with complex issue resolution as well as be prepared to wear a number of hats including client management. You will run your own projects and coordinate our aglie team within the project.

Role Description & Requirements

You will be working across various client's covering:

  • Scoping
  • Design;
  • Implementation
  • User training
  • Support

The role will also have technical client account management responsibilities, including the following:

  • Manage a portfolio of managed support clients
  • Be the dedicated client contact for ongoing customer enquiries and support; and
  • Regular on-site visits with clients

The successful candidate will ideally have:

  • Experience in client facing roles
  • Advanced Networking technologies including switching, routing, wireless, VPN
  • Preferable to have CCNA and Network Security Experience on Cisco and Ubiquiti
  • Azure Experience
  • Experience in the design and implementation of cloud solutions (predominantly Office 365)
  • Server, Windows, Linux, Hyper-V and VMWare
  • Experience in client account management will be beneficial
  • Previous experience as a team lead will be beneficial 
  • Excellent communication skills
  • Experience using N-Central and ConnectWise is a bonus
  • Exposure to Project methodologies (Agile) and IT Framework (CoBIT, ITIL)
  • Experience working for an MSP
  • Experience conducting IT or Security audits a plus

The role requires to be part of on-call roster and also requires a driving license and a vehicle. 

Applying for the Role

If you believe you are the right person for the role advertised then please submit an application and please include the following information in a cover letter with why you believe you are the right person for this position and the reason(s) you are applying for this role.

Job benefits and perks

An exciting opportunity to work with a growing MSP. You will have exposure to a number of different technologies. A great team and role with a competitive salary dependent on experience as well as additional benefits are on offer for the successful candidate.