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May

Customer Relationship Manager | Consumer Connection | Ipswic...

Bendigo & Adelaide Bank - Ipswich, QLD

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Are you ready to broaden your skills and to take your career to the next level?

Are you a self-starter and an opportunity-spotter?

Are you results focused with the ability to think and act BIG?

About the role

As a Customer Relationship Manager, you will focus on helping our customers achieve their financial goals by providing relevant financial solutions. You will do this by having holistic conversations and exploring customers’ needs, determining the right solution and delivering the kind of experience customers will want to come back for time-and-again. You will play an integral part in driving growth via business development activities and processing and assessing loans.

You will be working in a dynamic, connected and fun environment with a team of customer consultants, lending specialists and team leaders. You will answer consultant calls, respond to customer calls, emails and web requests, and get involved with a range of customer campaigns and initiatives.

This is a Permanent Full time position with working hours on a rotating roster and at times will be required to work across a spread of hours, Monday to Friday from 9.00am to 7.00pm AEST/AEDT and Saturday from 9.00am to 5.00pm AEST/AEDT. Based in either our Ipswich or Adelaide office.

About you

Demonstrated ability to connect and understanding customer needs, identify opportunities and actively grow a customer base
Demonstrated history of achieving strong sales results
A solid track-record managing home loan, personal loan and credit card applications with highly developed lending and credit analysis skills
Attention to detail and a passion for ensuring your consumer lending is compliant and within the bank’s guidelines
A strong understanding of Bendigo and Adelaide Bank products and services

Importantly, you will also bring to the role an understanding of the Bendigo and Adelaide Bank’s customer connected vision, a team-first attitude, self-motivation, positivity, flexibility, attention to detail and a focus on continuous improvement.

What we offer

Extensive training and coaching to ensure your ongoing success in the role
As part of a national organisation we can offer exciting careers paths within the Bendigo Bank group
An attractive staff benefits package

Why us?

There's so much more to a career with Bendigo Bank than just banking. You bring your brilliant mind, and we’ll help you take your learning to the next level with on-the-job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank.

At Bendigo Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

For more information

A full copy of the job description for this role is available below.

Position Description - Customer Relationship Manager - Consumer Connection.docx

If you’re excited to be part of an organisation with strong values and a community focus - then this could be the role for you! Apply now.

Applications close: Monday, 7th June 2021

Closing date: Jun 07, 2021