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Family Relationship Advisor


Any Industry
Source: uWorkin


About Us

Relationships Australia Queensland (RAQ) is a leading provider of relationship and family support services. We believe healthy relationships are essential for the well-being of children, families and communities. We are committed to offering the best possible counselling, mediation, education and support services, and are committed to social justice and inclusion. We provide services from more than 30 centres and employ over 400 employees across Queensland.

RAQ is dedicated to promoting work-life balance, and provides flexible working hours, a supportive team environment, paid parental leave and additional benefits such as medical insurance discounts and salary packaging arrangements.

About the Role

We are currently seeking applications for multiple Full-time Family Relationship Advisor working within our Family Relationships Advice Line (FRAL) Contact Centre located at Eight Mile Plains.

The purpose of this role is to provide a high standard of information, advice and referrals to clients of the FRAL Contact Centre.

The key responsibilities of this position include:

  • Provide clients with a responsive service that displays an understanding of the problems they are encountering
  • In accordance with protocols, conduct an assessment of the clients’ needs in order to provide information, advice and appropriate referrals
  • Attend to and manage crisis calls in an appropriate manner and where relevant, refer clients to other services
  • Maintain confidentiality and duty of care, including identification and assessment of domestic and family violence, child safety, threat of harm to self or others, and other risk factors; and take appropriate steps as required by organisational policy and procedure

Work days/hours will be negotiated with the successful applicant, however please note that the position holder will be required to work shifts that include overnight and weekends from home after successful completion of appropriate training. Position holders will also be required to work an evening shift (12pm to 8pm) up to once a week, with some flexibility needed in order to meet business requirements.

About You

To be successful in this position, you will have an undergraduate qualification in Social or Behavioural Sciences, with postgraduate qualifications and relevant professional memberships highly desired. You will have demonstrated ability to be able to record information on our computer systems whilst simultaneously providing advice to our clients over the phone. You will have experience in an incoming call centre environment or in customer service with ability in identifying client needs, assessing for risks and developing strategies to meet those needs. You will have knowledge of issues specific to parents who may be separating or divorcing, and theoretical knowledge of domestic and family violence, specifically social justice, social constructionist systems, feminist perspectives and other relevant models, to identify, assess and determine appropriate interventions for individuals or families who are experiencing domestic and family violence.

The salary being offered is $71,760 to $85,995 per annum (pro rata for part-time), to be negotiated depending upon qualifications and experience, plus superannuation and generous salary packaging options where eligible which will significantly increase the value of take-home pay. Other attractive benefits are available including additional annual leave over the Christmas period, annual leave loading and study leave. Please note that the all shortlisted candidates will be invited for an Online Group Webinar on Tuesday 8 June 2021.

How to Apply

To apply, send us your resume and a cover letter responding to each of the selection criteria in the position description, outlining your demonstrated experience in each area. Applications can be submitted by clicking the Apply Now button below

Applications close at 3pm on 4 June 2021.

To apply online, please click on the appropriate link below.