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Telephone Information And Referral Operators


Any Industry
Source: uWorkin


About Us

Relationships Australia Queensland (RAQ) is a leading provider of relationship and family support services. We believe healthy relationships are essential for the well-being of children, families and communities. We are committed to offering the best possible counselling, mediation, education and support services, and are committed to social justice and inclusion. We provide services from more than 30 centres and employ over 400 employees across Queensland.

RAQ is dedicated to promoting work-life balance, and provides flexible working hours, a supportive team environment, paid parental leave and additional benefits such as medical insurance discounts and salary packaging arrangements.

About the Role

We are currently seeking applications for Full-TimeTelephone Information and Referral (TIR) Operators located at our Client Contact and Administration Centre team in Eight Mile Plains.

The purpose of this position is to provide quality information to clients, and book appointments for appropriate services within RAQ, or refer them to relevant external service providers.

The key responsibilities of this position include:

  • In accordance with protocols, conduct a brief assessment of the client needs in order to make appropriate referrals and bookings.
  • Attend to crisis calls including linking/ referring callers to the nominated counsellor, or partner service.
  • Provide to clients information about RAQ services, as well as other services available to them in the community, either verbally and/or as mailed out materials.
  • Establish clients and record client enquiries in the client information system/s
  • Maintain statistical records and provide reports as required
  • Assist with the training and development of other RAQ employees by participating in dual head setting sessions where required.

Work hours and rosters will be negotiated with the preferred applicants to cover the service hours of 8am-8pm Monday to Friday and 9am-5pm Saturday.

The salary being offered is $55,867.50per annum to be negotiated depending upon qualifications and experience, plus superannuation and generous salary packaging options where eligible which will significantly increase the value of take-home pay. Other attractive benefits are available including additional annual leave over the Christmas period, annual leave loading and study leave.

What We Can Offer You

  • Additional annual leave over the Christmas period, annual leave loading and study leave
  • A supportive team environment and opportunity for professional development
  • Salary packaging options available of up to $15,900, which will significantly increase the value of take-home pay
  • Paid parental leave and additional benefits such as medical insurance discounts

How to Apply

To apply, send us your resume and a cover letter outlining your demonstrated experience in each area. Applications can be submitted by clicking the Apply Now button below

Potential applicants are encouraged to contact Debra Bernes on dbernes@raq.org.au for further information on this role.

Applications close at 10 pm on Sunday 30 May 2021.

To apply online, please click on the appropriate link below.