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Customer Service Officer

Sarina Russo Job Access - Brisbane City, QLD

Customer Service & Call Centre
Source: uWorkin


Sarina Russo Group is celebrating our 42nd year of business and is one of Australia’s largest privately owned Education, Training and Employment providers. If you are looking to join an industry leader that values their people, rewards success and is committed to delivering quality outcomes we want to hear from you. Sarina Russo Job Access finds sustainable employment opportunities for our jobseekers by partnering with local employers and community groups.

Due to growth within the company, we are seeking Customer Support Officers to join our Contact Centre based in Brisbane CBD. This is a casual role offering fantastic flexibility with four shifts available Monday – Friday.
  • 7am to 12pm
  • 10am to 2pm
  • 8:30am – 5pm
  • 1pm to 6pm
We are looking for people with a passion for customer service to join our Contact Centre and support our customers. The right candidates will want to work in a fast-paced environment taking up to 100 inbound calls a day. You will need to have great communication skills as well as being a real problem solver. This position is an ongoing casual role with the opportunity to join the Sarina Russo Group permanently.

The Job
  • Deliver quality and professional customer service to our customers
  • Managing inbound call volumes of a minimum of 100 calls a day
  • Working with jobseekers, employers and internal stakeholders to ensure a one call resolution service
  • Actively participate in the team’s delivery of services under the jobactive contract
  • Achieve performance targets and business goals
  • Adhere to compliance processes and procedures
The Right Person
  • Previous inbound call centre experience, dealing with high volume of calls (preferred)
  • Proven and extensive phone-based customer service experience (preferred)
  • Strong computer literacy skills
  • A solutions based approach to respond to the needs of employers and jobseekers.
  • To be self-motivated and able to work effectively as part of a team, operating both locally or virtually
  • Adaptable to new situations and focuses with a customer service and relationship building skills
  • Communication skills, both written and verbal
  • Experience within the employment services industry (preferred)
Want to know more about us? Visit www.sarinarusso.com.au

You will be required to complete a police check should you be successful in being appointed to our organisation. To be eligible for this position you must have an appropriate visa to work in Australia/New Zealand.
Only shortlisted applicants will be contacted.

Brisbane City, QLD

Customer Service & Call Centre


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