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Team Leader

Private Company - The Percy Group, QLD

Any Industry
Source: uWorkin


Job Description

We are currently advertising internally for a Team Leader to join our talented Operations Team in Troode Street Perth.

This is an exciting new program with our client (Telstra), with the ability for development and growth longer term. We are seeking a highly motivated individual with an interest in people management and driving results.

The Role:

The Team Leader is responsible for leading, coaching and developing a team of 15 Team Members. The Team Leader’s role is to motivate and engage each team member to achieve both Business and Client objectives.

Your team members will be servicing Telstra consumer customers calling inbound with Service related queries across the majority of the Telstra products. Our job is to ensure that we resolve our customer queries efficiently (reducing the amount of time our customers are stuck on the phone), effectively (so they don’t have to call back) and providing a great experience with a personable team member (so they love out client)!

This is your chance to be a part of setting up a brand new activity at TSA. We are looking for talented people who can bring ideas on how to best lead this work and help put them in action.

You will be responsible for the maintenance and delivery of;

  • Providing continuous coaching and feedback to enhance each team member’s capability
  • Analyse and manage all campaigns to ensure ongoing success
  • Manage team members schedule adherence
  • Confidently manage all team productivity and service metrics
  • Create an ongoing team culture that reflects the TSA Way
  • Driving productivity and first call resolution

What’s in it for you?

  • Career development and learning new transferable skills
  • Be a part of standing up a brand new activity within the Telstra program for TSA
  • Introduction to client engagement and exposure to the TSA senior leadership team
  • YOU get to join a Family away from home that is a vibrant community of people from all walks of life and this shall be one of your greatest memories to cherish.