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Mgr-catering Services

Marriott Worldwide - Brisbane City, QLD

Hospitality, Travel & Tourism
Source: uWorkin


Posting Date May 11, 2021
Job Number 21038732
Job Category Event Management
Location Sheraton Grand Mirage Resort Port Douglas, Port Douglas Road, Port Douglas, Queensland, Australia VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.


Sheraton Grand Mirage Port Douglas is proudly part of the Marriott International group. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, and 30 brands, you’ll find us in your neighbourhood and in more than 110 countries across the globe. Learn more about our company www.Marriott.com Find Your World.™


This iconic Resort is situated between the renowned Great Barrier Reef and the Daintree Rainforest in Tropical North Queensland. The resort comprises 295 guest rooms, suites and villas


Directs and motivates catering services team while personally assisting in the physical set up of the function rooms and executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates expected performance and trains staff in processes. Monitors and controls financial and administrative responsibilities including asset protection.


Education and Experience

  • High school diploma or GED; 2 years experience in the event management or related professional area.


  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.


Participating in and Leading Catering Services Teams

  • Demonstrates self confidence, energy and enthusiasm.

  • Understands how to manage in a culturally diverse work environment.

  • Uses problem solving methodology for decision making and follow up.

  • Demonstrates personal integrity, manages time well, and is highly visible in areas of responsibility.

  • Builds a positive work environment by demonstrating self confidence, energy and enthusiasm.

Supporting the Management of Catering Operations

  • Interacts with other catering employees, customers and guests, vendors and suppliers.

  • Demonstrates knowledge of all departments within the property.

  • Communicates group needs to various departments within the property.

  • Prompts handling of all inquiries within market and parameters.

  • Creates written and verbal presentations effectively.

Ensuring Exceptional Customer Service

  • Communicates all details of catering events to operating departments and customers.

  • Manages the quality process in areas of customer service and employee satisfaction.

Conducting Human Resources Activities

  • Provides constructive coaching and counseling to employees.

  • Supports the development, training, and mentoring of employees.

  • Demonstrates knowledge of how and when to impose deadlines and delegate tasks.

  • Motivates and provides a work environment in which employees are productive.

  • Listens and responds to employee's needs.

  • Manages group or interpersonal conflict situations effectively.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Brisbane City, QLD

Hospitality, Travel & Tourism


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