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Guest Service Agent - Ft

Accor HQ - Brisbane City, QLD

Hospitality, Travel & Tourism
Source: uWorkin


Do you have the ability to make people smile?

Enjoy telling visitors about the things that are a ‘must see’ during their stay?

If you’re an adventurer, then Mantra Hervey Bay is your gateway. Set right on the town’s marina waterfront, you can get a whale watching charter from your doorstep, or take a weekend to explore nearby Fraser Island, itself a unique and pristine ecosystem. Close to shops and cafes, this is an ideal workplace for those who love fishing and 4WD.

We are currently looking for a motivated, bubbly and vibrant

Guest Service Agent
to join our friendly Front Office Team.

Often the first point of contact for our guests, your strong communication skills will shine through in this role by delivering service excellence from check in to check out and everywhere in between. A wide variety of tasks will ensure that every day is different from selling the hotel’s facilities, supporting reservations and maintaining guest accounts to recommending and selling tours to local attractions. This role will also see you assisting in Conferencing & Events and Administration when required, as well as Front Office duties.

You may have previous experience in a similar role, or you may be a customer service superstar in a different industry, either way we would love to hear from you.

There are a few things that will make you shine in this role, having energy and a positive attitude, a genuine customer service focus and a dedication to always making our guest’s smile during their stay. We are seeking someone who goes the extra mile to provide a memorable guest experience with the ability to multitask, work under pressure and think on your feet to quickly resolve issues.Given this is also a multi-faced allrounder position, we are seeking someone who is both flexible and versatile to support multiple functions.

If you're an energetic hospitality professional with a passion for customer service, apply now!

Want to know what it's like working with Accor Hotels? Follow us on Instagram @keepupwithal or www.jobsataccor.com.au

Brisbane City, QLD

Hospitality, Travel & Tourism


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