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Membership Services Advisor

Private Company - Prince Of Wales, QLD

Any Industry
Source: uWorkin


Job No: BC1771

Blacktown is a vibrant city located in the very heart of Greater Sydney, half-way between Sydney City and the Blue Mountains. It is a city of ambition and excitement. With a total of 54 residential suburbs, and population of 395,000 coming from more than 180 different birthplaces, Blacktown City is one of the most diverse communities in Australia.

Working in Blacktown City provides a wealth of professional opportunities. Blacktown City Council is the largest council in New South Wales, 4th largest in Australia and a leader in the development of the western Sydney region. With almost unmatched growth expected over the next 25 years, we are on an exciting journey of transformation to prepare for a population of more than 612,000.

There has never been a more exciting time to join one of Sydney’s most dynamic and high-performing councils as we continue to deliver outstanding levels of service for our proud and diverse community and prepare our great city for the future.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About the opportunity

Key Venues consists of 11 of Council’s premier sport and leisure facilities. We deliver first class activity and program choice, we promote Blacktown City as the leader in sport, recreation and leisure and we give every visitor and customer a safe and memorable experience. Our values are team work, customer focus, innovation and commitment to safety.

Blacktown Leisure Centre Stanhope is an award winning multi- purpose facility that offers high quality programs and services. It includes an indoor aquatic centre with 25 metre 10 lane lap pool, wave pool, program pool, a 4 court stadium and 16 court tennis complex as well as a health and fitness centre, crèche and function room facilities.

We are looking for an experienced and motivated individual who has a passion for health and fitness to join the Key Venues team as Membership Services Advisor.

The role includes:

  • Providing excellent customer service to current, and prospective members at Blacktown Leisure Centre Stanhope
  • Implementation of memberships services sales systems, administration, reporting, evaluation functions and events to maximise membership growth and retention
  • Delivery of sales and membership services programs, and activities to maximise usage of facilities

If you have membership services experience in a similar role, and are driven to exceed members expectations, then this is the role for you!

Qualifications and experience


  • Experience in the development and implementation of sales, administration, direct debiting, membership services, members events and loyalty programs within a similar environment.


  • A relevant sales management qualification
  • Experience in successfully organising and managing a sales program within a similar environment
  • Experience in computers and database management
  • Experience in report writing
  • Experience in a leisure environment working to strict parameters to achieve pre-set targets
  • Experience of working to strict targets and deadlines
  • Experience of working with corporate groups
  • Cash handling skills and numerate
  • Computer literate.

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

  • A competitive salary range of $1,058.30 - $1,185.30 (Grade 4) per week will be offered based on skills, qualifications and experience
  • Trainee rates apply for applicants under 19 years of age
  • 35 hour working week
  • Employee benefits such as leave entitlements (where applicable), 9.5% employer superannuation contribution payable to the Local Government Superannuation Scheme, Fitness Passport and gym membership discounts, and social clubs.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

Best of luck.