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Customer Service Officer

DFP GOVERNMENT - Surfers Paradise, QLD

Any Industry
Source: uWorkin


DFP Recruitment are seeking multiple experienced Customer Service Officers for our Federal Government client on the Gold Coast.

The ideal candidate/s will have demonstrated customer service experience, ideally within a contact centre environment.

Role responsibilities will include but not be limited to:

  • Providing a direct service to clients, including other government departments and agencies;
  • Providing accurate information on the range of benefits and services provided by the client via telephone
  • Responding to incoming mail and electronic correspondence;
  • Recording all communications with clients; liaising with other departments as required;
  • Handling escalated enquiries; and
  • Data entry into an in-house information management system

Effective communication and the ability to build positive working relationships with relevant stakeholders will be critical to your success in this role. You will need to be flexible to work changes and shifting priorities.

In additional, successful candidates will demonstrate the following:

  • Have excellent computer skills / the ability to learn new systems
  • Be able to build rapport with both internal and external stakeholders
  • Respond to queries in an efficient and professional manner
  • Demonstrate excellent written and verbal communication skills
  • Have prior experience working in a call centre environment and comfortable with making outbound calls
In return you will receive:

• Attractive hourly rate of $40 per hour
• Full time hours, Monday to Friday (37.5 hours per week)
• 3 month assignment with a view to extend
• Brand new office space
• You’ll work for a newly created team/project who are there to make a difference.

All applicants must hold Australian Citizenship and are required to undertake a Security Vetting process prior to commencing.

If you meet the above criteria, please APPLY NOW!

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.