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21

May

Service Delivery Support Officer

Queensland Corrective Services - South Townsville, QLD

Government, Defence & Emergency
Source: uWorkin

JOB DESCRIPTION

The Service Delivery Support Officer manages scheduling and coordination of all courses and prisoner services for the Correctional Centre including support services for classroom and other educational facilities.
Job Type: Temporary
Position Type: Flexible-full-time
Location: Townsville region
Yearly Salary: $74615 - $81816
Contact Name: Natasha McAuslan
Contact Number: Ph: (07) 4430 5324
Closing Date: 04-JUN-21

In this role you will:

Establish key communication processes to coordinate links between the correctional centre, service providers and probation and parole services to ensure appropriate services and support are being provided

Monitor and analyse data to ensure identification and allocation of prisoners to the appropriate services, both internal and external

Collation and provision of data and reports on service delivery performance

Establish effective working relationships between QCS and service providers to support the release planning process

Provide guidance to contracted service providers in relation to identified service delivery needs

Contribute to the ongoing review of the service delivery through monitoring the efficiency and relevance of service provision, identifying any gaps in service delivery and advising on improvements

Liaise with service providers in relation to induction training, custodial awareness training, criminal history checks, security access to centre, room setup, and resource requirements

Provide ongoing support and practical assistance to external and internal service providers

Maintain waiting lists for programs and courses outside of those managed centrally, including programs and services for prisoners on remand and those with short sentences.

Schedules and notifies prisoners of course/service allocation and responds to queries in relation to availability

Allocation of prisoners to programs including making offers and recording outcomes

Manage schedules and any scheduling tool for classrooms and other educational/program areas, including development of master schedule and setup information

Maintains up to date and accurate records of program and service participation including in the Integrated Offender Management system (IOMS) and/or alternate systems as required

Carry out administrative duties as requested

Provide information technology support and undertake device security checks

Ensure the security and confidentiality of QCS property and information

The essential requirements for this role are:

Highly developed skills at a competent level with the willingness to learn new IT skills and use internal information management databases as well as Microsoft Office software

Demonstrated experience to ensure tasks are completed within the required deadlines and in accordance with all relevant policies and procedures

Ability to demonstrate a range of problem-solving strategies and show initiative in identifying and solving problems both independently and as a team member

Ability to use judgement and discretion with confidential information

High level oral and written communication skills for gathering and providing information both over the phone and in person, to a range of stakeholders and ability to summarise information and data

Ability to acquire knowledge of relevant acts and regulations

Qualifications, professional registration, conditions and other requirements Nil

Applications to remain current for twelve months

Job Ad Reference - QLD/373716/21

Closing Date - Friday, 04 June 2021This work is licensed under a Creative Commons Attribution 3.0 Australia License.

South Townsville, QLD

Government, Defence & Emergency




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