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Claims Supplier Lead

RACQ - Brisbane City, QLD

Manufacturing & Industrial
Source: uWorkin



Provide strategic plans and supplier management expertise to the Insurance business to help deliver the objectives of the RACQ group. The role is required to manage supplier performance to ensure compliance to the contracted SLR’s, services and commercial outcomes.

  • Participate in the development of processes and systems that shape the day to day workflows and performance of suppliers within Insurance.
  • Oversee governance of supply chain, ensuring suppliers operate within RACQ risk tolerance
  • Actively develop and implement category strategies that align with the business’s strategic goals.
  • Manage the tendering and quoting process to ensure appropriate suppliers are included and negotiate best value outcome, execute supplier contract (quality, cost, delivery, technical expertise and value add)
  • Follow the group procurement guidelines and policies to ensure adequate controls are in place for supplier and contract management, including the due diligence requirements throughout the contract lifecycle.
  • Use supplier performance framework to ensure RACQ gets the best outcomes from Claims suppliers.
  • In conjunction with other departments, create contracts from a legal approved template once a vendor has been selected and negotiate the terms as required (in conjunction with Corporate Legal).
  • Develop and maintain relationships with goods and service supplier groups.
  • Establish key strategic alliances with suppliers, coupled with internal stakeholder management with a focus on delivery of cost reduction, cost mitigation, realisation of sustainability goals and member experience. Work with Group Procurement to build strategies and understand policies to control risks for RACQ with suppliers.
  • Monitor member feedback and take actions to address issues with suppliers.
  • Work with the operational teams to ensure member experience remains ahead of competitors

About you;

  • 3+ years’ experience in a supply chain, vendor management and/or procurement role
  • Ideally you will have previous supply chain management experience within the Insurance or Finance industry
  • Strong analytical, communication and stakeholder management skills
  • Adept problem solving and critical thinking skills

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

We are committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you and how we can help you find your balance.

There are plenty of other perks, too;

  • Onsite parking, employee gym & café
  • Free Roadside Assistance, significant discounts on Banking, Assistance, Insurance and Travel products for you and your family
  • Significant discounts on holidays, theme parks, movies, new cars, experiences and so much more

Ready to apply? You’ve got this.

At RACQ we are committed to building a diverse and inclusive workplace to create better outcomes for our employees and our members. We are particularly focused on building our cultural, gender, disability, and LGBTIQA+ inclusivity. Candidates from these and other diverse backgrounds are encouraged to apply.

Please Note; you may be required to complete video interviews, psychometric testing, a medical and/or criminal history check as part of the application process.

RACQ is a Circle Back Initiative employer – we commit to respond to every applicant.

Questions? Please contact [email protected] or visit www.racq.com.au/about/careers/our-recruitment-process

Work Locations

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113

Brisbane City, QLD

Manufacturing & Industrial


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