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Client Service Manager/broker Support Manager

Loan Market - East Brisbane, QLD

Banking & Finance
Source: uWorkin


Full Time

Due to growth and expansion we have a new full time position for an experienced Customer Service Manager available at in our East Brisbane office.

About Us...

Loan Market is one of Australia's largest retail Mortgage Broker groups, providing home loan solutions to thousands of Australia's every year. We're proud to be part of many Australians' lives as they work towards the true Australian dream "to own your own home". We provide the highest level of quality service and industry leading results. The business has a great family culture, an extensive client and referrer network and is growing at a significant rate. 

We operate on an award willing market-leading technology platform and leverage the use of modern technology to drive business efficiencies and the client experience. This business requires a start-up mindset, so you will be encouraged to learn, adapt, problem solve and roll up your sleeves to get the job done!

About The Role...

We are looking for an experienced Client Service Manager / Broker Support Officer who wants to take the next step in their career. Joining a busy and thriving office, you will ideally have at least 2 years experience as a Broker Support Manager/Client Service Manager or worked for a bank in lending. 

Packaging and handling loans from lead to settlement, liaising with clients, lenders, referral partners and more. Must be caring and love working with clients to get finance for their dream home, first home or investment property and be prepared to deliver exceptional customer service. 

Working alongside one of Loan Market's Businesses based in East Brisbane, Queensland we have a fast paced and friendly culture and we use new tech to assist with the loan process for our clients. 

The key responsibilities of this role include:

  • Use of specialized industry software
  • Complete file management and follow up.
  • Client, lender and business contact liaison
  • Client relationship management
  • Seeing an application through from submission to settlement
  • Business marketing
  • Assisting the business owner to achieve business goals and to ensure an outstanding customer experience and satisfaction

The successful candidate will demonstrate:

  • Previous experience as a loan processor or currently in a mortgage finance related field.
  • A high level of professionalism at all times
  • Excellent verbal and written communication skills enabling the candidate to deal effectively with the business partners, broker team and clients
  • Excellent presentation
  • Ability to work efficiently in a high pressure environment
  • High attention to detail and accuracy
  • Strong data entry skills is essential and ability to learn quickly
  • Highly organised & proficient at multi-tasking

What this role can offer you:

  • Career development 
  • Training and support from day one
  • Have flexibility with your hours and flexibility to work from home if preferred.
  • Work in a team that is driven and motivated to achieve
  • Rewarded for hitting targets with bonus income paid quarterly
  • Quarterly team events with a larger group of brokers, CSM's and broker support staff. 

If you are well presented, have a great attitude and looking for your next challenge, this role could be for you. 

How to Apply ...

We are not requesting your resume at this stage, simply click on the "Apply Now" button and fill in your contact details in the relevant fields along with the information requested about your previous relevant experience in the "Recent Work" & "Education" sections. Feel free to include any certificates or licenses in the Education section.

If you are a highly motivated individual looking for a new career opportunity in a dynamic and exciting industry, we’d love to hear from you! Click the Apply Now button and we’ll be in touch!


No Recruitment Agencies please.