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Full Time Night Guest Service Agent Cairns Hotel

Oaks Hotels & Resorts - Cairns City, QLD

Hospitality, Travel & Tourism
Source: uWorkin


Oaks Hotels, Resorts and Suites

Oaks Hotels, Resorts & Suites offer a unique blend of city hotels in central locations and resort-style accommodation in tourist destinations across Asia Pacific and the Middle East. Our rooms are a true home away from home for our guests, offering friendly service, comfortable self-contained accommodation and quality on-site facilities.

With a growing portfolio of 57 hotels, resorts and suites in destinations across Australia, New Zealand, Abu Dhabi, Dubai, India, Qatar and Lebanon, come home to Oaks on your next holiday or business trip.

Night Guest Service Agent

Oaks is seeking an energetic and passionate Night Guest Service Agent to join the team at Oaks Cai rns Hotel ! This position requires a confident, professional & well organised person to work set evenings from 10.00pm to 6.30 am, 5 nights per week.

A night in the life of an Oaks Night Guest Service Agent includes:

  • Conducting guest arrivals and departures;
  • Confidently providing our guests with accurate information regarding the resort, facilities and local area;
  • Maintaining accurate guest accounts and completing daily reports;
  • Answering reservation enquiries;
  • Coordinating overnight service deliveries;
  • Other general night duties, including checking the security and cleanliness of the Hotels.

Do you have what we are looking for?

  • A commitment and passion for delivering exceptional, pro-active customer service;
  • Proficient computer skills/knowledge, training will be provided for our reservations system;
  • Demonstrated organisational skills with attention to detail and the ability to manage multiple tasks;
  • Professional interpersonal and communication skills;
  • A high standard of personal presentation;
  • Previous experience in a front office, reception or hospitality role is advantageous but not essential.

Join Us!

As well as the chance to grow you career as part of an international company, we offer discounts on accommodation across all Minor Hotel brands including Oaks Hotels & Resorts, and you will also receive a discount when you visit any of our restaurant, cafes and bars.

We offer our team members a range of benefits including: Birthday Leave, Health & Well Being programs, Reward & Recognition programs, and more!


Cairns City, QLD

Hospitality, Travel & Tourism


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