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Customer Service Representative

Bradnam's Windows and Doors - Kawana, QLD

Customer Service & Call Centre
Source: uWorkin


Rockhampton, QLD

  • Join a 100% Australian Owned Manufacturing Company
  • Enjoy a supportive team environment
  • Benefit from a challenging & fast moving industry

We have an exciting opportunity for a Customer Service Representative

to join our Rockhampton team. 

  • Bradnam's are seeking a self-motivated and highly enthusiastic customer focused person to join the sales support team.

About Us...

Bradnam’s is one of Australia’s leading manufacturers of aluminium building products. Over the past 40 years, Bradnam’s has earned a reputation for industry excellence. We’ve created the “Bradnam’s Difference” through investment in innovative products, operational integration and offering a level of service that turns our customers into customers for life.

From humble beginnings in a Hervey Bay backyard, Bradnam’s has grown to employ over 1,000 people Australia-wide, across our diverse, vertically integrated business.

We are committed to attracting, training, developing and rewarding high-quality people.

About the Role...

In this role you will have the chance to work with great clients and forge strong relationships with varying departments to work together to deliver exceptional products and customer service.

The responsibilities will include but not be limited to:

  • Managing all customer enquiries received by telephone or from within the showroom
  • Processing accurate order entry for customers and sales representatives to meet business deadlines
  • Providing sales quotes to customers and sales representatives in an accurate and timely manner
  • Reading plans and performing accurate plan take offs
  • Reading and interpreting project specifications including product finishes
  • Communicating confidently and providing effective and accurate information to internal and external customer queries
  • Actively supporting fellow members of the customer service team by sharing the workload and participating in team meetings
  • Raising various paperwork requests including service dockets and internal communication requests as required

About You...

To succeed in this diverse and challenging role you will need to be an energetic and highly organised person who thrives on delivering excellent customer service.

You have previous experience in a similar customer service or data entry role with the proven ability to build solid long term customer relationships and complete daily tasks to a high standard. You have good written and oral communication skills, good computer skills and demonstrated customer service experience preferably in the building industry. You will also have the following attributes:

  • self-motivated
  • a sense of urgency
  • customer focused
  • the ability to prioritise
  • strong computer skills
  • high attention to detail
  • excellent written and verbal communication skills
  • effective problem solving skills
  • the ability to work in a fast paced, small office environment without supervision

The successful candidate will be trained in all necessary processes

that are needed in the role.

All applicants must have Australian Citizenship or legal Work Rights and must undertake a pre-employment medical assessment including drug and alcohol testing.

Simply complete the application process by clicking the Apply Now button and we’ll be in touch.


The Bradnam Group has an overriding commitment to safety and encourages Equal Employment Opportunities.

No recruitment agencies please