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It Service Desk Associate

Michael Hill - Brisbane City, QLD

Source: uWorkin


Job no: 513223
Work type: Full time
Location: QLD, Brisbane metro area

Efficient and effective, self-starter, focused on the detail, true professional, relationship builder. That’s about you. Since 1979, we’ve been sharing in brilliant moments with our customers and earned the reputation for quality jewellery along the way. We are open, trustworthy and share our knowledge. This is about us. Create your brilliance. This is what we can do together!

We currently have a fantastic opportunity for a responsible and capable individual to work within our service desk environment supporting SAAS delivery. This is a highly varied role, across multiple technologies, with unlimited scope to advance your technical knowledge and your career.

About the Opportunity

  • Provide excellent customer care to our staff.
  • Be the first point of contact for all Michael Hill employees seeking SAAS assistance over the phone and via a Fresh Desk Ticketing Environment.
  • Talking customers through problem-solving processes and escalating issues where required.
  • To some degree also provide a level of technical support by remote trouble shooting by using diagnostic techniques and asking pertinent questions.

More About You

  • Excellent Customer Service Skills - the willingness to help our customers.
  • Positive Attitude.
  • Calm Demeanour - able to calmly assist our customers who are generally in stressful situations.
  • Agile/Adaptable – able to quickly adapt new processes and changes in IT systems.
  • Willingness to learn.
  • Team player.


  • IT Service Delivery background.
  • Previous experience in a customer service based role.
  • Experience supporting hardware with Windows and MAC Operating Systems.
  • IT or related tertiary education preferred.
  • ITIL foundation certified preferred.

More About Us

At Michael Hill we offer;

  • A supportive, diverse and inclusive team
  • Access to a generous staff discount structure
  • An environment of trust and empowerment

Take Your Step to Brilliance – Apply Now.


Advertised: 17 May 2021 E. Australia Standard Time
Application close: