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Customer Service Specialist - Home Loan Service

Commonwealth Bank - Brisbane City, QLD

Customer Service & Call Centre
Source: uWorkin


  • You are passionate about people, with a strong risk mindset

  • We are supporting each other through remote working

  • Together we can exceed our customer expectations

See yourself in our team

  • Start Date: Monday 12 July 2021

  • This is a permanent full-time position working Monday – Friday, 9am – 6pm or Tuesday – Friday, 9am – 6:15pm and Saturday 9am – 2pm.

  • This is your set base shift for 12 months (no rotating rosters), however, we may amend your shift 2 hours +/- from your set base start time. You’ll receive sufficient notice if amendments are required that month.
    Please note: our opening hours are 8am to 10pm, 7 days a week

  • You must be available for full time training in the office for the first 4 weeks, Monday – Friday 9am – 5pm

  • You’ll be based in the office for 3-6 months before transitioning to working from home. All you need to be able to work from home is a designated work area, connection to internet and a landline (dedicated for work use only)

  • We’ll also schedule fortnightly in-office days, to ensure you can stay engaged and connected with your team

Do work that matters

Building and maintaining positive relationships with our customers is our passion. As a Customer Service Specialist in Home Loan Service, you’ll be resolving and identifying the potential needs through robust client conversations.

We’re excited to welcome enthusiastic and driven customer service experts to join our Home Loan Service team, located in Brisbane.

You will:

  • Interact with customers by phone to develop exceptional customer relationships through demonstrating a personal interest, creating self-service opportunities and facilitate customer request.

  • Be actively working towards resolving customer enquiries and/or complaints in a prompt, professional and caring manner.

  • Identify and refer customers with complex financial needs to specialists within the Bank.

  • Create a strong pipeline of clients to work with and assist in their financial needs, proactively seeking cross sell opportunities.

  • Work to call centre based metrics such as adherence to schedule, quality requirements and productivity measures.

  • Achieve or exceed performance targets relating to customer experience, product sales, service quality and operational performance by adhering to the Bank’s sales and service methodologies

  • Organise, action and follow up on own daily work and delegated tasks.

You have:

  • Demonstrated ability to work in a busy, commercial, competitive, target-driven and ambiguous environment.

  • A collaborative approach & understand shared success

  • Enthusiasm to work in a fast paced environment

  • A self-motivated and passionate attitude about providing exceptional customer service every day.

  • A curious mind and think outside of the box to ensure best solutions are provided.

  • A risk mindset where you are expected to proactively identify, understand, openly discuss and act on current and future risks.

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 06/06/2021

Brisbane City, QLD

Customer Service & Call Centre


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