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Guest Service Agent

Signature Staff - North Ward, QLD

Hospitality, Travel & Tourism
Source: uWorkin


Unspoiled luxury paradise island resort in the Whitsundays "Daydream Island Resort" is seeking Front Office Staff (Guest Service Agents).

Your new workplace

Daydream Island is surrounded by immaculate turquoise waters, the island has recently reopened its world-class venues and facilities, including first-class accommodation, a multitude of food beverage outlets as well as major event/conference space. The island has a strong focus on marine wildlife conservation and there are outstanding career development opportunities on offer. Enjoy a truly unique lifestyle, whilst meeting new friends and exploring the island’s activities in your free time.

The Role

Reporting to the Front Office Supervisor, you are the first and last person a guest interacts with. Your mission, should you choose to accept it: Delivering a great hospitality experience, making everyone feel welcome and feel valued whether in person or by phone, whilst maintaining guest confidentiality and safety.

Some of the things you will be doing in your new role:


  • Arrivals and departures
  • Billing, payments, and receipts
  • Attend to incoming calls
  • Respond to internal and external queries
  • Promote resort facilities and maximise sales opportunities through sound product knowledge
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain

Essential skills and attributes:

To be successful in this role, you will need the following

  • Passion for providing friendly, personalised guest service
  • Previous Front Office experience within a 4 or 5-star hotel/resort
  • Excellent communication and time management skills
  • Enjoy working both autonomously and in a team environment
  • Experience with reservation systems
  • A high level of personal grooming

**Reservations experience advantageous**

What’s in it for me?

  • Genuine career and self-development opportunities
  • Close-knit and inclusive team environment
  • Excellent pay rates
  • This position is live on

If you would like to be considered for this role please apply now, using the button below. We are unable to process applications from candidates with temporary working visas or those seeking sponsorship.

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Vlasta Eriksson at [email protected], quoting Ref No. VE2021GSA2.

North Ward, QLD

Hospitality, Travel & Tourism


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