• 1Search for courses by Study Area, Level and Location
  • 2We deliver you all the matched results
  • 3Choose one or more course providers to contact you

Distance from location (kms)

Exact 5 10 25 50



Assistant Manager

Public Trust Office - Mungindi, QLD

Government, Defence & Emergency
Source: uWorkin


Full Job Description
An exciting permanent opportunity has opened for a customer focused Assistant Manager to join the team at Public Trustee Southport. If you are a motivated and enthusiastic leader who wants to be a part of a great team we want to hear from you. We are looking for someone who will provide support to the Regional Manager in the operational management of the office, the delivery of excellent customer service and the promotion of the Public Trustee services in the region.
Job Type: Permanent
Position Type: Full-time
Location: Gold Coast
Contact Name: Rosemarie Freiberg

Contact Number:
Closing Date: 20-APR-21

About the role

The role will support key aspects of site management and provides advice, supervision and guidance to ensure successful outcomes for the Regional office. The role has detailed and complex responsibilities and may include managing a work unit in the core business of the Public Trust Office and the management of complex or sensitive estates in the role of financial administrator, trustee or executor.

To be successful in this role, you will have the following:
Excellent interpersonal and communication skills
Demonstrated flexibility, agility and resilience
The ability to deliver quality client experience outcomes in a complex and changing environment; and
A commitment to serving the community.

Key Responsibilities

Assist the Regional Manager in the day to day running of the office, providing leadership to ensure that customers receive efficient and high quality, cost effective service in accordance with office policy
Provide support to the regional Manager in the preparation of regional budgets, financial reporting and monitoring systems
Monitor the performance of Regional Office work groups and provide guidance, mentoring and advice to staff on matters regarding their casework
Deal with difficult and highly complex case files, managing customer conflict which may arise from any case file and responding appropriately to complaints
Appearing at Queensland Civil & Administrative Tribunal (QCAT) and other tribunal hearings on behalf of the Public Trust Office
Administer or manage complex estates of customer and deceased persons including the preparation of statements of account in accordance with professional standards, legislative and audit requirements
Participate in recruitment and selection processes for filling of office vacancies as well as assisting with training and development of staff
Assist with developing new business opportunities to grow services in the region and undertake community engagement activities to market the services of the Public Trust Office to the local community
Assist customers by providing professional assistance and advice relating to estate planning, Will making, protective management, financial management and any other matters falling into the area of the work group's responsibility
Contribute to an equitable, healthy, and safe work environment.

How to apply

To enable the panel to assess your merit, your application should include:

Your current resume which details your work experience and relevant information to this position
A short statement (no more than one page) focusing on your knowledge, skills and attributes as outlined in the key responsibilities and key capabilities
Contact details for two work related referees. At least one referee must be your most current or recent supervisor and have a thorough knowledge of your work performance and conduct within the previous two years
All applicants must use the 'apply online' facility by visiting the Smart Jobs and Careers website www.smartjobs.qld.gov.au.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

Mungindi, QLD

Government, Defence & Emergency


Shortlist Job