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17

April

Call Centre Operator

IPA Personnel Services - Maryborough, QLD

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Full Job Description
About the Role:
IPA are currently seeking applications from experienced Call Centre Operators or experienced Administration and Customer Service professionals for our clients maintenance call centre team in Maryborough.

The successful applicant will be employed by IPA on a labour hire basis. IPA has over 30 years of experience providing recruitment and workforce solutions to employers and staff across Australia.

The position will be Monday to Friday working full time hours. There is an attractive pay rate on offer, which we will discuss at the interview stage.

Requirements:
Demonstrated experience in customer service focussed roles
Demonstrated administration experience
Possess outstanding Customer Service Skills and Issue Resolution Skills
Highly developed communication skills
Have advanced skills in navigating systems and databases
Be highly self-motivated and have the ability to work in a fast paced and structured environment
High level of attention to detail

Duties:
Operate in a call centre/processing team environment managing incoming and outgoing calls
Use of high level interpersonal skills including negotiation, minimisation of aggression and dispute resolution as appropriate
Assess client needs and determine eligibility for application
Apply legislation, policies and procedures to applications
Provide a high level customer service to a varied range of external clients
Receiving and responding to application requests within a multi-channel environment
Complete associated administration tasks
Effective management and monitoring of internal and external correspondence
Effective time management and prioritisation, working to achieve KPI's and targets
Connecting and maintaining relationships with internal and external stakeholders
Demonstrate professionalism and be a positive contributor to a great team and culture
You will form part of an amazing close-knit team, who are committed to supporting you, to achieve the business requirements in a fun and professional environment.

If this sounds like you, don't leave it until the last minute….. APPLY TODAY!

Maryborough, QLD

Customer Service & Call Centre




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