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Child Safety Support Officer

Child Safety, Youth and Women - East Toowoomba, QLD

Voluntary, Charity & Social Work
Source: uWorkin


Full Job Description
Role scope
To deliver culturally appropriate, practical prevention, early intervention support services to families utilising a range of strategies, including consultation, support and advice, to strengthen the family unit and assist in the diversion of families from the statutory child protection system.
Job Type: Temporary
Position Type: Full-time
Location: Toowoomba region
Yearly Salary: $63527 - $70493
Contact Name: Elisa Sandon

Contact Number:
Closing Date: 22-APR-21

Principal responsibilities of this role

  • Ensure that service delivery is consistent with departmental policies and procedures, departmental objectives and current trends.
  • Provide culturally appropriate prevention, early intervention, and family support strategies to children and families including referral, provision of information, advocacy and consultation.
  • Consult with relevant stakeholders and negotiate with service providers to design, implement and maintain appropriate casework and individualised service plans that link clients to the services and supports they require.
  • Liaise and develop links with relevant stakeholders including families, community agencies and relevant government departments.
  • Participate effectively as a team member in a multidisciplinary team.
  • Develop and maintain knowledge relevant to the role, and actively participate in appropriate learning and development processes.
  • Prepare reports and maintain accessible and clear case records consistent with departmental case management requirements.
  • Enhance the local regional community by actively practicing and promoting excellence in service delivery and public administration and identifying opportunities for improving regional client service.
Working relationships in this role

You will be a member of a multi-disciplinary team reporting to a Team Leader. The nature of regional service delivery requires that close collaborative relationships will also be established with non-government organisations and other government agencies within the community and broader region.

How will you be assessed for this role?

Your merit will be assessed based on the following key capabilities:

  • Supports strategic direction - you understand the work environment and contribute to the development of work plans and team goals.
  • Achieves results - you are aware of the features of new programs and services, and apply this knowledge appropriately in delivering services to clients.
  • Supports production working relationships - you build and sustain positive relationships with team members and clients, including children and families from a range of cultural backgrounds, and respond under direction to changes in client needs and expectations.
  • Displays personal drive and integrity - you behave in an honest, ethical and professional way, adhere to confidentiality requirements and are willing to learn new approaches to service delivery and develop new capabilities.
  • Communicates with influence - you communicate messages clearly, structure written communication so that it is easy to follow and adapt your communication style to address the needs of different people.
  • Technical/role specific - you are able to recognise and articulate the interests of Aboriginal and Torres Strait Islander people, and have the capacity to consult and negotiate according to Aboriginal and Torres Strait Islander protocols. You know about and understand the issues that impact on both cultures in contemporary society.
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

East Toowoomba, QLD

Voluntary, Charity & Social Work


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