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Guest Service Agent

AccorHotels - Brisbane City, QLD

Hospitality, Travel & Tourism
Source: uWorkin


Full Job Description
Job Description

Do you have the ability to make people smile?

Enjoy telling visitors about the things that are a ‘must see’ during their stay?

Mantra French Quarter is in the heart of sophisticated Hastings Street Noosa. Some of the shops and cafes are straight out of St Tropez, while the year round sunshine is something you can enjoy for free. The hotel’s fabulous beachside location means it is nearly always full, so time flies when you’re working, but slows right down when you’re not.

We are currently looking for a motivated, bubbly and vibrant
Guest Service Agent
to join our friendly Front Office Team.

Often the first point of contact for our guests, your strong communication skills will shine through in this role by delivering service excellence from check in to check out and everywhere in between. A wide variety of tasks will ensure that every day is different from selling the hotel’s facilities, taking reservations and maintaining guest accounts to recommending and selling tours to local attractions.

Also working the overnight shift, you will be responsible for the reception desk and processing of night audit, along with monitoring the building security and ensuring exceptional service is provided around the clock.

You may have previous experience in a similar role, or you may be a customer service superstar in a different industry, either way we would love to hear from you.

There are a few things that will make you shine in this role, having energy and a positive attitude, a genuine customer service focus and a dedication to always making our guest’s smile during their stay. We are seeking someone who goes the extra mile to provide a memorable guest experience with the ability to multitask, work under pressure and think on your feet to quickly resolve issues.

If you're an energetic hospitality professional with a passion for customer service and available across a 7 day roster, apply now!

Brisbane City, QLD

Hospitality, Travel & Tourism


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