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17

April

Communications Operator

Queensland Police Service - Sunshine Beach, QLD

Any Industry
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Your opportunity:
You will provide an effective client service to operational police and the community in response to community requests for assistance.
Job Type: Permanent
Position Type: Full-time
Location: Sunshine Coast
Yearly Salary: $63527 - $70493
Contact Name: Klea Hellas

Contact Number:
Closing Date: 16-APR-21

Your Key Accountabilities:
Provide quality service to clients and resolve specific client problems by:

  • receiving emergency (000) and routine telephone requests for assistance from the public;
  • accurately eliciting and recording information from callers;
  • identifying and appropriately allocating emergency, life threatening or significant situations to the Communications Coordinator or appropriate service provider;
  • negotiating response arrangements with callers or referring callers to appropriate organisations and/or agencies; and
  • establishing and coordinating task priorities and meeting time restrictions.
Provide police with accurate, relevant and timely information, job tasking and support as appropriate, using a range of information management systems and communications equipment, including radio telecommunications systems.

Liaise with a range of police personnel, emergency service providers, and other government and non-government stakeholders.

Support other Communications Operators including the provision of on-the-job guidance and mentoring.

Maintain and update records and complete various data retrieval support functions.

Contribute positively within a team environment

Applications to remain current for 12 monthsThis work is licensed under a Creative Commons Attribution 3.0 Australia License.