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Operations Manager

Wing - Brisbane City, QLD

Manufacturing & Industrial
Source: uWorkin


Full Job Description
About Wing:
Wing is reshaping the future of delivery. We are an on-demand drone delivery service that can deliver food, medicine or other items within minutes. We've also developed an unmanned traffic management platform to safely route drones through the sky. Our service is faster, safer and produces far less pollution than traditional delivery. Originally created in 2012 within X, the Moonshot Factory, Wing is now an Alphabet company.

About the Role:
Wing is looking for an Operations Manager to join our National Operations team based in Brisbane, Australia. The Operations Manager will run daily operations, with the goal of matching capability with supply and demand and ensuring the Wing Delivery system is meeting all daily and monthly targets. You will work with the flight operations team, merchant and account management team, and with senior management to meet critical KPIs. You will be outcome focused, highly quantitative in your decision making, and comfortable with building and using dashboards using a variety of tools.

The ideal Operations Manager will be an agile and can keep their finger on the pulse of multiple sites across Australia and be able to make rapid decisions. The ideal candidate will be an excellent communicator, able to understand a big picture and how it translates to daily and hourly goals, collaborate effectively with a broad team of highly skilled people, and has management experience. Finally, the Operations Manager should be comfortable and flexible with constant change as we continue to grow and expand.

This role will require work on weekends as part of a rolling shift, as part of an operations team.

What You'll Do:
Oversee and actively manage daily operations across Australia as they relate to supply and demand growth
Ensure Wing-AU hits their weekly and monthly delivery goals, ensuring that our supply and demand growth are matched and grow in tandem
Develop and oversee the execution of sales initiatives through the supply of delivery services to meet demand
Use and potentially build and develop dashboards using Google Sheets (and SQL if possible) to manage operations
Meet and exceed KPIs and delivery targets
Provide daily and weekly operational reports
Run monthly operational performance evaluation review
Proactively pursue efficiency opportunities
Be a brand ambassador and reflect company values at all times
Work independently within an operations environment, coordinating multiple teams and directing outcomes.

What You'll Need:
Business or Business Administration degree (or equivalent)
5+ years of experience in operations, especially in logistics marketplaces
2+ years of management experience
Ability to work in a fast-paced environment and within a non-traditional work schedule
Extensive knowledge of Google Suite products
Comfortable operating in an electronic management environment

Passion or interest in aviation
Previous experience in operations rooms/environments.

Brisbane City, QLD

Manufacturing & Industrial


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