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17

April

Aps3 Business Support Officer

SOS Recruitment Australia - Mackay, QLD

Administration & Secretarial
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Web Ref: AM160421 - MAC

Contract ending 30 June 2022 with scope for extension | Mackay, QLD | Hourly rate of $36. 27 plus 9.5% superannuation

OVERVIEW

Our Federal Government client is currently seeking an experienced Business Support Officer to join their team at the APS3 level. Within this role, you will support the office as the first point of contact for clients. You will provide high quality professional, friendly and respectful service whilst managing telephone queries, reception duties and appointment processes.

YOUR RESPONSIBILITIES

Management of reception for the office including coordinating enquiries and guiding clients through self-help services
Assist with research and reports
Provide administrative support to the team
Coordination of appointments, emails and inbound/outbound calls using the office computer systems
Undertaking data entry responsibilities
Receive and record complaints and other feedback on the Department’s database

EXPERIENCE / REQUIREMENTS

Demonstrated experience in analysing and evaluating customers needs and triaging to the appropriate area
Have the ability to prioritise work load and multi-task
Ability to maintain internal and external stakeholder relationships
Demonstrate a high level of relevant computer literacy skills
Ability to provide holistic customer service

IMPORTANT TO NOTE

This opportunity is within the Australian Public Service. In order to be considered, please note that candidates must be an Australian Citizen or Permanent Resident at time of application.

SOS Recruitment is committed to the principles of workplace diversity and equity in employment and we encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, women, people with family responsibilities, people with diverse linguistic and cultural backgrounds, religious beliefs and LGBTIQ people.