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Claim Specialist

Suncorp Group - Brisbane City, QLD

Customer Service & Call Centre
Source: uWorkin


Full Job Description
Roles commencing 31st May 2021
Part time hours increasing to full time during training period and weather events season (commonly around Oct-Apr, as required)
A role to compliment your lifestyle - a mixture of working from the convenience of your own home & the Brisbane CBD office whilst being part of a supportive team!

When a natural disaster strikes, Suncorp is there for our customers and the community.

Suncorp has been protecting Australians and their homes for more than 100 years. We have seen first-hand the devastating impacts natural disasters can have on families, homes and communities.

Helping customers of all our brands, including Suncorp, AAMI, GIO and Apia, to get back on their feet after a disaster is our number one priority. It’s what our customers expect and a moment that matters to them, and us.

The Role

As a Claim Specialist in our Home Claims team you will work part time, increasing your hours to full time during a weather event or natural disaster to support our customers. Providing over the phone customer service you will:

Be the first point of contact for customers who have experienced loss or damage to their homes
Progress claims as far as possible on the first call, making things seamless for our Customers
Triage claims at lodgement to ensure the Customer is given the right support at the right time, creating exceptional claims experiences
Manage existing claims to provide support to customers within policy entitlements, organisation of repairs & management throughout the claims life
Reinforce the Suncorp Group's commitment to 'Protecting what matters'
Liaise with repairers and trades to help progress the claims

Skills & Experience

Previous Customer Service experience - hospitality, retail or contact centre preferred
A passion for helping our customers and making a difference
Able to demonstrate flexibility and adaptability to constant change
The ability to work shifts in a rostered environment including weekends and after hours
The ability to work from home - an ergonomic set up, a phone line (non negotiable), internet connection, a computer/laptop, dual monitors, a webcam, a mouse and a quiet area, where you will not be disturbed during work hours


Part time 15 hours - 2 days a week (7.5 hours a day) or 3 days (5 hours a day) as your base hours. Prior to commencing you will be assigned to one following shift options based on your preference and business needs:

Saturday, Tuesday & Friday, Start Window 8am - 10am
Wednesday & Thursday, Start Window 8am - 10am
Monday & Tuesday, Start Window 10am - 12pm
Wednesday & Thursday, Start Window 10am - 12pm
Monday and Friday, Start Window 10am - 12pm

  • You will be required to increase your hours to full time across Monday-Sunday during events season (commonly events occur Oct-Apr). Shifts will be rostered across weekdays, weekends and after hours, with flexibility to choose your hours from options provided (based on what’s required at the time)*

Comprehensive and ongoing training will be provided. Training will be delivered as a mix of virtual (at home) and onsite training at our Queen Street office
Training will be full time from 31st May to 16th July, Monday to Friday 8.30am - 4.30pm
Training period will be followed by 8 weeks of full time hours on your assigned work pattern to ensure you are comfortable in the role and we can provide any additional coaching/support required
Commitment to full time during training and 8 weeks following is compulsory

Our Benefits

Discounts of up to 25% on our various Insurance, Banking & Superannuation products
Numerous discounts with our retail partners
We offer support and various programs for our people: Health & Wellbeing, Study Support, Company share options, Social club, Years of Service Recognition

If this opportunity sounds like the challenge you have been looking for please apply online today. For further information regarding this position, please contact our resourcing partner Hays Talent Solutions on 02 8226 9659.

Advertised: 16 Apr 2021 AUS Eastern Standard Time
Applications close: 04 May 2021 AUS Eastern Standard Time

Brisbane City, QLD

Customer Service & Call Centre


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