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17

April

Night Auditor

Hilton Hotels & Resorts - Surfers Paradise, QLD

Hospitality, Travel & Tourism
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Work Locations
:
Hilton Surfers Paradise
6 Orchid Avenue
Surfers Paradise 4217

Our team members are changing the world one stay at a time. As a guest services professional in the world’s best-known hotel brand you'll have more than just a job, you’ll bring your expertise to welcome and care for every guest and provide superior service to surprise and delight our guests.

The Hilton Surfers Paradise Hotel & Residences offer the unique combination of the luxury and benefits of Hilton, with the energy of Surfers Paradise and we now have an opportunity for a guest service 'Night Owl' as a Full Time Night Auditor.

What will I be doing?

As Night Auditor, you wil lbe responsible for engaging with our guests from arrival to departure, you will provide night-hour services and respond to guest requests and inquiries as the main point of contact in the hotel. Reporting to the Night Manager, you will maintain the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies and support other departments where required and ensure that your team are kept fully aware of any relevant overnight activities or feedback from guests. Othey key duties include;

Ensure the maintenance of professional financial standards throughout the hotel
Undertake a review of end-of-day takings against logged reports
Edit all reports to ensure accuracy and full completion
Investigate any anomalies found between daily reports and takings
Train the Night Managers in ensuring the accurate completion of systems and processes
Assist the Night Manager in emergency situations

What are we looking for?

Night Auditors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Pride in ensuring the accuracy of work and encourages Team Members to do the same
Strong analytical skills
Computer literate, with particularly strong knowledge of MS Excel
Understanding of the responsibilities of other areas within the Finance Department
Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience of working in a hotel Finance Department
Previous experience working in Front Office or hotel outlets

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Schedule
: Full-time
Brand : Hilton Hotels & Resorts
Shift
: Evening Job
Job Level
: Supervisor/Team Leader
Job
: Guest Services, Operations, and Front Office

Surfers Paradise, QLD

Hospitality, Travel & Tourism




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