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Customer Service Specialist

Amart Furniture - Springwood, QLD

Customer Service & Call Centre
Source: uWorkin


Full Job Description
We are currently recruiting for enthusiastic people to join our Customer Service Call Centre located at our National Store Support Centre based in Rochedale.

About the Role

In this role you will work across our busy Call Centre to provide our customers with exceptional customer service day in day out. There are 2 Casual positions available and you must have availability to work a 6-day rotating roster. This role will see you going above and beyond to provide fantastic customer service. You will take inbound enquiries and you will use multiple systems to record customer information and search for relevant information.

About you

The successful in this role you will have experience in a customer service role, either face to face or phone based. You will need strong communication skills: both verbal and written and you will be computer literate with the ability to learn new systems quickly.

You must have a professional, polite, calm and empathetic phone manner with the ability to work under pressure and multitask. This role will require a positive Can-Do attitude along with the ability to be resilient.

Previous experience in a call centre is desirable and would be an advantage as well as live chat experience and experience working to set KPI’s. Time management skills are a must in this busy environment.

What you will get from us

We offer a dynamic workplace culture, one that values and leverages the unique ideas, capabilities and experiences you bring along with:

Training and development - We believe that in life you never stop learning. The same applies when you work here - from your first day and throughout your career

Employee Discounts - We don’t just transform the homes of our customers; our team enjoy industry leading discounts across our entire range too

Community Involvement - We believe in things that are bigger than us. Like community. We are proud to support several charities

If you believe you have the above attributes and experience, we would love to see your application, so please apply now.

Springwood, QLD

Customer Service & Call Centre


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