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17

April

Customer Value Specialist

Suncorp Group - Brisbane City, QLD

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Full Job Description
31st of May start date
High volume call centre environment & work from home
6 weeks full time paid training

The Role

We currently have multiple flexi part-time opportunities in our Sales & Service team based in Brisbane. As a Customer Value Specialist, you will be taking inbound sales and service calls and speaking with potential and existing customers, providing information on AAMI’s products and identifying insurance policies to meet our customer’s needs.

Key Responsibilities

Receiving a high volume of calls regarding multiple insurance products you will

Deliver exceptional customer service and provide recommendations on various insurance products that provides value for our customers
Provide solutions to meet our customer’s needs and assist them in times of difficulty
Achieve customer sales, service and retention targets
Create value for customers through products and services under multiple brands across banking, wealth, life, personal and commercial insurance

Skills & Experience

To be successful you will need:
A customer centric mindset and ability to go above and beyond
To be passionate about customer service and be target driven
Learning agility to develop your technical knowledge and professional skills
Strong communication skills and be a team player
Experience within Customer Service with demonstrated capability to truly connect with customers and find solutions
Comfortable working in a high volume and structured call centre environment

Hours

We currently have the below shift options available:
25 hours per week - Monday to Friday, starting window between 9am - 11am
25 hours per week - Monday to Friday, starting window between 2pm - 5pm
30 hours per week - Monday to Friday, starting window between 9am - 11am

Requirements

This role will require you to work from both the Brisbane CBD office as well as from home. To be successful and able to work from home, you will need the following:

Home phone line or NBN phone line
Internet connection
Desktop PC or Laptop and dual screens
Home office set up or quiet private area

What’s on offer

Enjoy the benefits of working from home and in the office as required
Monthly bonuses and incentives based on performance against targets
A range of attractive benefits including discounts of up to 25% on Suncorp Group products.
Initial 6 weeks paid training provided on a full-time basis working Monday-Friday. These roles will commence on the 1st of February.

AAMI

At AAMI, we’re helping Australians prevent and recover from life’s unexpected events. While we can't promise our customers will never have an incident, we can bring them peace of mind and make life simpler. For over 40 years AAMI has been a general insurer providing our customers with a range of policies all in one place.

Working for AAMI you're bound to feel lucky. Imagine being with a company that listens to your ideas, values your contribution and offers flexible working. Because it’s what you do that counts, not where or when you do it.

A career with AAMI is just that, and as we’re part of the Suncorp Network you’ll benefit from being part of a large organisation while enjoying the flexibility of a small one.

If this opportunity sounds like the challenge you have been looking for please apply online today. For further information regarding this position, please contact our recruiting partner Hays Talent Solutions on 02 8226 9659 for more information.

At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution.

Advertised: 16 Apr 2021 AUS Eastern Standard Time
Applications close: 07 May 2021 AUS Eastern Standard Time

Brisbane City, QLD

Customer Service & Call Centre




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