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17

April

Home Assessor

Auto & General Insurance - Brisbane City, QLD

Insurance & Superannuation
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Work Type : Full Time
Location : QLD
Work from home opportunity
Company car, phone and laptop provided
Use your passion for building to grow your career

The Role:
This is a unique opportunity based from your home office, to join our passionate team of Home Assessors within Australia’s fastest growing insurance company.

The role of a Home Assessor is to assess and report on damages, discuss and agree upon best repair methods in conjunction with our panel of home repairers and our internal claims team, while ensuring our customer service levels are of the highest standards. To help you achieve your potential you will be supported with ongoing training, a mobile phone, a fully maintained vehicle and a tablet/laptop.

Our Home Assessors are the face of our claims team. They are often the first person on site following a home insurance claim. This provides us a unique opportunity to assist our customers in their time of need.

Key Accountabilities:
The role is accountable for the policy holders, service providers & trade relationship function achieving the desired outcomes in the following business elements;

Attending clients properties and accurately reporting on building damage to domestic insured properties
Providing accurate Scopes of Works for rectification works to be carried out on insurable events
Submitting reports, reviewing SOW’s and documentation in a timely manner (as per set SLA’s)
Determining and advising on the overall best method of repair of the building
Liaising with builders and external contractors
Compliance with statutory and industry and company requirements
Project Coordination & Management on complex / large loss claims
To achieve consistent adherence to key performance measures ( KPI)
Virtual / desktop assessments & triage
Liaising with builders and external contractors
Compliance with statutory and industry and company requirements
Project Coordination & Management on complex / large loss claims
To achieve consistent adherence to key performance measures ( KPI)
Virtual / desktop assessments & triage

Knowledge and Experience:
Experience in managing quality building work and enhancing customer satisfaction;
Background in producing accurate scopes of works;
Exceptional time management and organisational skills;
Reputable communication skills and conflict resolution handling;
Experience in managing, coaching and appraising builders;
Proven experience in building effective business relationships with builders;
Insurance experience preferred, but not essential.

Who are Auto & General:
Auto & General is the Australian arm of a private global group with 8,000 employees across 31 offices and over 8.9 million customers worldwide.

In Australia, Auto & General launched in 2000 and has grown to provide industry-leading motor, home and travel insurance products both directly through Budget Direct and via industry leading partnerships. With an Australian team of 1400+ we are now looking for talented individuals who can help drive our ambitious growth plans.

Our Benefits:
Join our vibrant social and community activities including annual celebration, family fun days and regular events across each of our sites;
Enjoy additional leave days - 'ME' leave and 'Volunteer Day' leave;
Study support (up to 50% of tuition fees for relevant courses) and professional membership reimbursement;
Employee discounts on Car, Home, Travel insurance, Roadside Assistance;
Income protection insurance provided to support you in the event of non-work related illness or injury;
Discounts with a broad range of providers, including gym memberships, accommodation, dental care and more.

  • A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
Auto & General welcome and value diversity in the workplace

#LI-AW1

Brisbane City, QLD

Insurance & Superannuation




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