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Customer Service Assistant


Any Industry
Source: uWorkin


  • Join a 100% Australian Owned Manufacturing Company
  • Enjoy a supportive team environment
  • Benefit from a challenging & fast moving industry

We have an exciting opportunity for a Customer Service Assistant

to join our Hervey Bay team.

We are seeking a professional, organised, self-motivated and highly enthusiastic Customer Service Assistant to join our friendly team.

About Us...

Bradnam’s is one of Australia’s leading manufacturers of aluminium building products. Over the past 40 years, Bradnam’s has earned a reputation for industry excellence. We’ve created the “Bradnam’s Difference” through investment in innovative products, operational integration and offering a level of service that turns our customers into customers for life.

From humble beginnings in a Hervey Bay backyard, Bradnam’s has grown to employ over 1,000 people Australia-wide, across our diverse, vertically integrated business.

We are committed to attracting, training, developing and rewarding high-quality people.

About the Role...

In this role you will have the chance to work with great clients and forge strong relationships with varying departments to work together to deliver exceptional products and customer service.

As a key person of support for the sales team and our customers your responsibilities will include but not be limited to:

  • Managing all customer enquiries received by telephone, email or from within the showroom
  • Communicating confidently and providing effective and accurate information to internal and external customer queries
  • Delivering exceptional customer service with the tenacity to follow up new and existing clients, securing sales appointments, service bookings and undertaking other customer service related activities
  • General administration and clerical duties including payment processing, receipting and banking
  • Providing sales quotes to customers and sales representatives in an accurate and timely manner
  • Reading plans and performing accurate plan take offs
  • Actively supporting fellow members of the customer service team
  • Keeping the reception area and showroom well presented and in order

About You...

To succeed in this diverse and challenging role you will need to be an energetic and highly organised person who thrives on delivering excellent customer service.

You have previous experience in a similar customer service role with the proven ability to complete daily tasks to a high standard. Excellent verbal and written communication skills, proficiency with Microsoft Office (Outlook, Word, Excel) along with the ability to learn industry specific computer systems. You will also have the following attributes:

  • Professional and courteous telephone manner
  • Reliable and honest with a strong work ethic
  • Excellent time management, organisation and data entry skills
  • Self motivated
  • Customer service orientated
  • The ability to prioritise
  • High attention to detail
  • Effective problem solving skills
  • The ability to work in a fast paced office environment without direct supervision
  • A confident and mature attitude will guarantee your success

This is a full time position Monday to Friday

7.30am - 4.00pm

All applicants must have Australian Citizenship or legal Work Rights and must undertake a pre-employment medical assessment including drug and alcohol testing.

Simply complete the application process by clicking the Apply Now button and we’ll be in touch.


The Bradnam Group has an overriding commitment to safety and encourages Equal Employment Opportunities.

No recruitment agencies please