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Support Coordinator - Brisbane

Mercy Community - Brisbane City, QLD

Voluntary, Charity & Social Work
Source: uWorkin


Do you have a background in case management?

Do you like to provide and enable fit-for-purpose, individualised interventions?

Do you thrive by being self-sufficient and flexible in your role?

Then we are looking for you!

The NDIS offers funding to people with a broad range of physical, intellectual and psychosocial challenges. Some of the people eligible for NDIS have complex needs and therefore cannot work through their options to use their NDIS funding in the best way possible. These people become NDIS participants who we can help. This is where you come in!

At Mercy Community, we provide support services to a broad range of people in need of support as well as organisations able to provide support in areas like mental health, corrections and child safety.

You will be responsible for working directly with NDIS Participants and support networks to connect with and maintain an assortment of business relationships. This will help participants understand their options, navigate their choices and make sure they can implement their NDIS Plan to achieve their personal goals and aspirations.

We currently have a Support Coordinator role available based in Brisbane. If you meet the criteria and you’re looking for full-time work on a permanent or fixed term basis, we’d love to hear from you.

What do you get when you work here?

  • We are fun, but respectful and professional. We are knowledgeable and evidence-based and we are a team, supporting each other in the important work we do;
  • Flexible work arrangements;
  • Specialised training and induction so you get to know the Mercy way. This means you will learn our model of practice and our commitment to do the best we can do;
  • A supportive and empowering team culture;
  • Regular supervision and training opportunities; and
  • Attractive salary plus generous Salary Packaging to increase your take home pay.
A typical day in the life of a Support Coordinator can include:
  • Help and support participants, their families and their formal/informal support network to understand their NDIS plan;
  • Communicate regularly with the participants, their families and NDIA and complete reports on participant progress;
  • Identify the best services within the community to suit individual participant needs;
  • Support participants to communicate their goals and aspirations to their support network and the NDIA;
  • Make home and community visits with participants;
  • Case management of participants; and
  • Manage and monitor participants NDIS Plan budget.
About You…
  • You will be working towards or have completed a tertiary degree in Social Work, Psychology, Human Services, or a related discipline;
  • You will show capability in case management, care coordination and/or complex case coordination;
  • Highly developed adaptable and person-centered communication skills;
  • Strong connections with disability, mainstream and community networks within the identified region;
  • Positive and friendly personality, who is open, flexible and willing to be part of team who works together;
  • Have an open Queensland Driver’s License; and
  • Yellow Card Exemption/NDIS Workers Screening Clearance and Blue Card or ability to obtain prior to commencement.
About us

Mercy Community is a Catholic faith based Not-For-Profit organisation, focused on the provision of innovative services in the areas of child protection, multicultural support, family mental health, community and residential based aged care and disability support services. We are a strongly committed team that works hard and truly lives our values – Mercy, Acceptance, Excellence, Dignity, Empowerment and Integrity.

We are committed to actively and positively contributing to the quality of life and wellbeing of the people we support and to embrace our community diversity in all its forms.

All Applicants are requested to attach a copy of the NDIS Worker Orientation Module Certificate with application/Resume. Link to Portal:

How to apply

If this sounds like the role for you, apply now via https://mercycs.applynow.NET.au/jobs/MCS1596. Please ensure your application includes your Resume and Cover Letter.

Please Apply Immediately - interviews will commence on receipt of applications

If you would like further information on this position please contact daena.berkhout@mercycs.org.au for a confidential chat.

Please note that you must be eligible to work in Australia to be considered for this position. Employment is conditional upon maintaining a clear personal history screening checks throughout employment.

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Mercy Community

Brisbane City, QLD

Voluntary, Charity & Social Work


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