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8

April

Customer Service Opportunities Brisbane City And Inner North Area

Commonwealth Bank - Brisbane City, QLD

Banking & Finance
Source: uWorkin

JOB DESCRIPTION

Please note this is an expression of interest for future opportunities in our Brisbane City and Inner North Customer Service Network team.

Area includes:

Do work that matters

The Customer Service Network Team serves on the frontline in our retail branches. You’ll help our customers realise their financial goals by conducting financial health checks or identify and understand their broader investment and lending needs.

You will contribute to a team culture that acts with integrity and accountability, placing the customer at the centre of every interaction. Often you will see a need to refer the customer on to one of our specialist teams such as business banking or financial planning to ensure that we’ve provided them with the best possible care and experience.

See yourself in our team

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Our Branches are constantly evolving. With a focus on technology and customer self-service, they allow our people to focus on advising our customers. Our branches will continue to evolve with our business as we focus on meeting our customers' changing needs.

What will help you succeed?

To be successful in this role you’ll have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do.
You’ll need to bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs.

You will be able to demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.

Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.

Previous banking or finance experience will be helpful but absolutely not essential.

Express your interest and apply now. We will keep you posted when a role matches your experience and capability, and we will walk you through the next steps when the door opens.

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 13/04/2021

Commonwealth Bank