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Service Market Development Manager

Volvo Group - Wacol, QLD

Manufacturing & Industrial
Source: uWorkin



Position Description

At Volvo Group Australia (VGA) we strongly believe in a future where sustainable and efficient transport and infrastructure solutions are essential for any society to prosper, where collaboration and diversity increase speed and solve societal challenges. Our solutions improve the everyday life of our customers and for the society at large, today and tomorrow.

VGA has an opening for a customer-focused market development professional to partner with our dealer network across Australia and New Zealand.

As Service Market Development Manager you’ll be a trusted member of the commercial crew working closely with dealer leaders to identify and develop business improvement initiatives to support the dealer profitability and growth to maintain our customer’s number partner of choice.

About the role:
  • To drive operational excellence with dealer development solutions including processes, systems, management, financial, and facilities dealer operations via the development of process mapping, competencies and the effective utilisation of performance reporting information
  • Monitor dealer customer satisfaction index to ensure Brand Image and Customer satisfaction
  • To support the network in Total Solution selling, including aftermarket activities to increase service market penetration
  • Identify business improvement opportunities, establish development plans and monitor progress via KPIs and reporting
  • Work cross functionally as a Commercial Crew, ensuring a premium customer experience
  • The role works extensively with the dealers’ management team and with collaboration between VGA internal departments including Sales, Competence and Dealer systems.
About you:
  • Have a strong commercial acumen, with extensive knowledge and experience working in heavy vehicle dealerships or similar environment in the transport industry
  • You are results driven, enjoy delivering engaging presentations and developing marketing strategies
  • A trusted team player, an exceptional communicator and passionate about maintaining a high level of customer satisfaction
  • A problem solver, creative with sound analytical and process mapping skills.
  • Volvo Group Australia is committed to flexible working arrangements, helping employees to achieve their work–life goals
  • Competitive remuneration package including additional superannuation
  • Advance your career with access to Volvo Group University and global career opportunities, including short term assignments
  • Additional leave - salary sacrifice a fifth week of annual leave
  • A strong commitment to safety and your wellbeing
  • An inclusive workplace culture committed to equal opportunity and equal outcome
  • A dedicated Health & Wellbeing program including discounted Private Health Insurance & Dental
  • The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.

Volvo Group Australia are proud of our inclusive work environment which promotes a supportive energy and encourages individual growth to create strong teams. We are committed to forming a workforce which reflects the exceptionally diverse customers we serve and encourage applications from all backgrounds.

About us

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands - Volvo, Volvo Penta, UD Trucks, Terex Trucks, SDLG, Renault Trucks, Prevost, Nova Bus, Mack, Eicher, Dongfeng Trucks and Arquus.

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.

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Volvo Trucks

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Travel Required (maximum)

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