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Receptionist / Customer Care Assistant (Software)

Secretaries.com.au - Hendra, QLD

Administration & Secretarial
Source: uWorkin


  • #19167840
  • 25 Mar 2021

Receptionist / Customer Care Assistant (Software)

  • The Alpha School System

  • Hendra, Queensland
  • $40,000 - $50,000 p.a.
  • Full-time

We are looking for a Receptionist / Administrative Assistant to be out first point of contact in our busy team who are responsible for supporting customers using our software. Ideally, this person will be looking for a career progression within a software company and possesses great organisational skills.

This is a full time role based in our Hendra office.


TASS is a Brisbane based software company that develops and supports the TASS suite of school administration and portal software products. The software is currently used by hundreds of independent schools throughout Australia and overseas.

TASS forms part of the Education vertical of the Volaris Group of companies, a subsidiary of Constellation Software Inc. (CSI). CSI is an equal opportunity employer of more than 13,000 employees world-wide with a consolidated turnover of US$2.1 Billion.


  • Answering and logging incoming calls in Jira
  • Triage and manage support enquiries e.g. recording activity on cases, collecting information from customers, escalating, retrieving error details
  • Maintaining and ordering office supplies
  • Data entry for demonstration software and internal databases
  • Installing software licenses
  • Preparing daily emails for company-wide activity and customer status
  • Completing Quality Assurance checklists for new customers
  • Assist with delivery of webinars and other client engagement programs
  • Communication with customers via phone and electronically
  • Attending to guests
  • Travel arrangements
  • Other duties as required


  • Excellent interpersonal & communication skills across all mediums (phone, email/ticket)
  • Excellent computer skills
  • Friendly & consultative client engagement manner
  • High attention to detail & solution orientated mindset


  • Regular social events
  • Corporate bonus scheme
  • Flexible working arrangements
  • Career development opportunities

TO APPLY: email your Resume and a Cover Letter to Annie Robins (Services Manager): annie.robins@tassweb.com.au

You must possess the right to live and work in Australia to apply for this role.