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7

April

Desktop Support Officer

Peoplebank - Brisbane City, QLD

IT
Source: uWorkin

JOB DESCRIPTION

Our client is seeking an energetic Helpdesk / Desktop Support Officer to join their team and provide 1st and 2nd level technical support within a collaborative and customer focused team culture. This contract is for an initial 3 months with possible extension requiring an ASAP start. Would suit someone that is eagar to learn and grow professionally.

Responsibilities

  • Provide level 1 & level 2 support (Help desk and desktop support)
  • Monitor and process routine incoming help desk requests
  • Ensuring all requests are managed professionally, timeframes are met, and follow-up actions are executed
  • Troubleshoot technical issues and perform remediation
  • Work with third level teams to either escalate incidents or obtain technical information
  • Review and update documentation such as knowledge base and asset register.
  • Progress IT requests such as hardware imaging and software installs

Skills and experience

  • In depth knowledge of Windows operating systems
  • Experience supporting an enterprise environment
  • Knowledge of Microsoft Office 365
  • Knowledge of desktop devices, including PC's, laptops, tablets and iPhone
  • Experience with installation/troubleshooting of software and hardware faults
  • Strong analytical and problem-solving skills to be able to diagnose, technical and hardware issues
  • Excellent customer service skills and phone etiquette
  • An understanding of ITIL processes (incident, change, and problem management)
  • Experience managing Active Directory objects
  • Experience working in an ITSM platform such as ServiceNow

For more information or a confidential discussion, please contact Carrie Watts on 07 3003 7644 quoting reference 211106.

To apply please click the 'Apply Now' button.