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Ecom Manager - Woolworths Maroochydore Big Top Estore

Woolworths Limited - Kuluin, QLD

Source: uWorkin


eCom Manager 

We are extremely excited to share with you an opportunity to be a part of the first eStore in Queensland and to lead one of our new format online departments. Join us in providing a little good for our online customers.This role will:

  • Shape the future of online shopping in Queensland

  • Work in the first eStore in the State, which provides cutting edge and emerging technologies

  • Provide access to great career opportunities and pathways

Located in Maroochydore, QLD, an eStore combines a traditional supermarket with picking technology to operate a 24/7 fulfilment model. It brings an opportunity to work with cutting edge automation and help shape the future of online order fulfilment.The eStore will be capable of delivering increased order capacity as well as increased availability to support the ever-growing customer needs in the area.

The new technology will increase productivity by reducing the need for team members to walk up and down the aisles, whilst still allowing our customer orders to be handpicked by our personal shoppers. Medium to fast-moving lines will be housed in an extended back of house area to enable picking efficiency and faster delivery.

What makes you right for Woolies

As the eCom Manager, your key responsibilities will be to:

  • Lead the eCom department to ensure the end-to-end delivery of the eCom operations process of the eStore

  • Coach, support, and lead three team managers to deliver a differentiated offer to our online customers through a team that advocates for our business.

  • Partner with WooliesX, Smart Fulfilment and Supermarket teams to trial new processes and leading edge technology to change the way we fulfil online orders for our customers.

This role best suits a candidate with a growth mindset who has experience delivering results through cross-functional work, preferably from within a process-orientated environment. Ideally this would include managing warehouse and delivery operations with demonstrated achievements in service delivery, cost management, team leadership, and quality and process improvement. You will have:

  • Proven leadership skills with the ability to optimise team performance and development

  • Excellent interpersonal skills with the ability to form and maintain strong relationships internally and externally, and engage with stakeholders

  • Demonstrated operations, stock, and systems experience

  • Proven ability to understand information, identify trends and prioritise issues, then make effective decisions and delegate tasks as needed

  • Strong problem solving skills

  • Demonstrated continuous improvement and growth mindset with a willingness to challenge the way we do things and try new ways of working

  • Proven ability to create and deliver against a plan to reach Key Performance Indicators

The right attitude is everything....

  • Genuine passion for food & shopping

  • Customer first mentality

  • Love of teamwork and growing with others

  • Flexible and adaptable to change

  • Willingness to work and reliable

When you will be needed

This is a full time position requiring flexible availability to work as per business needs. 

Woolworths, a job is never just a job.

It’s the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you’re looking for a place to develop, you could be who we’re looking for.

Who we are

Joining Woolworths Supermarkets means being a part of the wider Woolworths Group, which includes the businesses of BWS, Dan Murphy’s, Big W, Cellarmasters, ALH Group and Countdown (NZ). Which means you won’t have one opportunity with us, you’ll have thousands.

 Why work with us

Whether you’re starting out, already on the way to achieving your goals or at the top of your game, we can help you build a brilliant retail career: If you’ve got goals, we’ve got all you need to succeed. You’ll find over a thousand career options, plus the learning encouragement and support for you to grow. We’re a team that is there for each other. By working alongside people you can learn from, you’ll grow and develop in a fun, supportive environment. Working with a diverse range of people in an industry facing rapid change, you’ll gain real-world experience and grow as a person. Whether it’s making customers smile, supporting Aussie farmers, or playing an important role in your local community, you’ll be doing a little good every day at Woolworths.

 As a part of creating a safe working environment, all candidates for this role can expect to undergo a pre-employment medical check as part of the recruitment process

Joining the Group

As an inclusive, team-first company, our people are at the core of everything we do. 

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage and we are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference. 

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. 

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

We’d love to hear from You

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via www.wowcareers.com.au

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.