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Customer Relationship Officer

PANTHERA FINANCE - Surfers Paradise, QLD

Any Industry
Source: uWorkin




Permanent - Full Time

Gold Coast

Call Centre and Customer Service

Join Australia’s largest privately-owned receivables management company during an exciting growth period. With offices across the East Coast of Australia, you will work alongside a diverse and energetic team to deliver a best-in-class approach to customer care.

Job Description

In this role you will:

  • Manage accounts with clients from major Australian financial intuitions
  • Make and receive a high volume of outbound/inbound calls
  • Establish and maintain relationships with customers by building trust and rapport
  • Use high level negotiation skills to come up with solutions for unique circumstances
  • Problem solve and overcome customers’ objections to resolve accounts
  • Liaise with customers and 3rd parties, use intuition to locate, resolve and maintain arrangements
  • Negotiate suitable options to settle accounts and provide an exceptional customer experience

Desired Skills and Experience

About you:

  • Experience in receivables management, debt collection, telemarketing, sales, motor vehicle insurance or customer service highly desired (not essential)
  • Customer orientated and committed to delivering an exceptional experience
  • Has the confidence to ask difficult questions to get the job done
  • Is confident, innovative and loves to challenge the status quo
  • Has a high level of problem solving and negotiation skills
  • Enjoys collaborating and building relationships to assist customers obtain financial freedom
  • Has excellent judgement, thinks things through and makes great calls for the customer

What you can expect in return:

  • An environment where success is achievable and rewarded generously through our uncapped bonus structure
  • A structured paid training program starting with a one-week induction with our Learning & Development Team
  • A personally tailored remuneration package that reflects your existing experience and skill set
  • Sustainable futures for our employees through structured growth development opportunities
  • A non-bureaucratic environment where your suggestions for operational efficiencies are welcomed
  • Fully funded Employee Assistance Program
  • Exciting, competitive, and fun-filled environment – with regular celebrations and casual Fridays
  • Volunteer and engagement opportunities within our very own Panthera Foundation, work for a company that gives back to the community

This is an exciting opportunity for experienced or budding Call Centre professionals who are looking for a new challenge and the opportunity to excel. Similarly, applications are invited from individuals with limited experience who would like to begin a career within a growth industry.