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April

Exception Handling Agent - Cns

DHL Express - Cairns City, QLD

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Full Job Description
(21003JZ)
Australia-Queensland-Cairns | Full-time | Permanent | Standard

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969?

Would you like to be part of a business that connects people across the globe? Do you want to make a difference? Then join our DHL Express Family today!

We have an exciting opportunity for someone who is passionate about customer service to join our Operations Team as an Exception Handling Agent located in Cairns!

WHAT WILL MY JOB LOOK LIKE?

Providing exceptional service to our customers while working on the fast paced, high volume reception desk at our depot

Packing boxes and quoting delivery costs

Carrying out security inspections on shipments

Retrieving parcels from the warehouse and handing to customers

Contacting our valued customers by phone and email to ensure their shipments get from A to B on time and any errors are resolved quickly and efficiently

Communicating with our DHL colleagues from across the globe to assist with shipment enquiries

Assisting in our warehouse with scanning shipments and updating any incorrect delivery labels

Hours of work are business hours Monday through Friday

WHAT CAN I BRING TO THE JOB?

Minimum 1 year Customer Service Experience - essential

Ability to maintain composure during busy periods or stressful situations

Professional demeanour and personal presentation

Exceptional telephone manner

Great Communication Skills

Reliability and a can do attitude

Attention to detail

A focus on teamwork

Sound computer knowledge

Problem solving and decision making skills

A vibrant, energetic personality that will fit into our customer-centric culture

Ability to work with multiple computer systems in a fast paced environment

Physical fitness - ability to walk, climb, reach overhead, squat, bend, kneel and crouch repeatedly

WHAT'S IN IT FOR ME?

Join a motivated, passionate and diverse international team (well actually it’s more like a family here at DHL Express!)

Work for a company that is certified as a Great Place to Work, recognised for the 3rd consecutive year as a Top Employer and an Australian Business Employer of Choice

Be part of our people oriented culture, and dive straight in during your one week global onboarding experience

Work for a company who is committed to Living Responsibility which means not only adhering to ethical standards and norms but also social commitment and responsibility towards the environment

Grow as much as you want to grow - with a variety of learning opportunities, DHL Express offers amazing career development

A competitive salary package and access to employee benefits

So what are you waiting for? Apply for your new career now!

CONNECTING PEOPLE. IMPROVING LIVES.

Posting Legal Entity DHL Express (Australia) Pty Ltd.

Cairns City, QLD

Customer Service & Call Centre




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