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April

Customer Service

Hudson - Brisbane City, QLD

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Our Hudson Xpress division is embarking on a new future as we are seeking expressions of interest to join our candidate and contractor Customer Service Officer Talent Pool in order to be considered for any future roles. You will no longer need to search and apply for new jobs as we will contact you with suitable opportunities!

Our Customer Service Officer talent pool is seeking experienced, friendly and vibrant customer service focused candidates who have the confidence to work within a professional environment.

Typical Duties:
Customer Service Officer will typically be responsible for the following, but not limited to:

Interpret callers' requirements, redirect calls to the appropriate area and respond to straight forward and some complex queries;

Respond to complaints, queries and problems from relevant stakeholders using a high degree of interpersonal skills (including escalations from less experienced Customer / Client Services Officers);

Maintain an up to date level of knowledge regarding the Client's policies and procedures.

Providing specialised advice and information about the Client's products and services;

Proficient with the use of databases to reflect changes to the status of customers / clients and prospective customers / clients;

Any other duties incidental to the above.

Skills and Experience:
Have strong attention to detail, planning skills to manage multiple priorities

Ability to work autonomously and negotiate work schedules and priorities;

Demonstrates initiative, good judgment and discretion in carrying out their assigned duties;

Supervises less experienced Customer / Client Service Officers and able to provide constructive feedback in relation to the quality of their work; and

The ability to communicate, written and verbally, clearly and effectively with relevant clients / customers and all levels of internal staff.

If you want to join a global recruitment company which will provide you with the insights to develop your career as well as the best job opportunities then apply now!

How to apply:
To apply for our Customer Service Officer talent pool, please submit your application online by using the appropriate link below.

Brisbane City, QLD

Customer Service & Call Centre




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