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Planning Analyst - 12 Month Contract

Suncorp - Brisbane City, QLD

Source: uWorkin


The purpose of the Planning Analyst is to provide high quality strategic planning support to stakeholders across Consumer Lending network to deliver high quality workforce planning guidance and advice to maximise the overall performance of the contact centre business.

The Planning Analyst fulfils a key relationship interface with various Leadership Teams and facilitates modelling advice & guidance on how best to utilise resources to meet and respond to business objectives.

Key Responsibilities

  • Identify and lead opportunities to improve systems, processes and communications and work with peers to implement solutions that enhance the experience for people and customers
  • Provide high quality operational and strategic support to the Leadership teams through provision of accurate long and short term forecasts, attrition & staffing analysis & recommendations, and scenario modelling
  • Promote consistency of process and planning offering through development and continuous improvement of standardised and efficient processes and templates
  • Undertake productivity and project implication analysis and scenario modelling at brand, function and national levels
  • Deliver high quality Workforce Management tools and templates to drive consistency
  • Draw conclusions from data analysis; present insights from figures
Skills & Experience
  • Minimum five years' experience in workforce management and operations
  • Demonstrated ability to analyse data and formulate action plans
  • Ability to use various tools to make decisions around inputs/outputs
  • Strong experience in working with large and complex datasets
  • Proven ability to manage change across complex businesses and processes
  • Strong knowledge of management and business reporting and systems
  • Excellent interpersonal and communication skills (written and verbal)
  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
  • Flexible working environment and arrangements; genuine focus on work-life balance
  • Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
  • We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program ($600), Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition)
About Us

Suncorp is a leading financial services provider in Australia and New Zealand, enabling more than nine million customers to better protect and enhance their financial wellbeing. With a heritage dating back to 1902, we have grown to become a top-20 ASX-listed company with over 13,000 people. We offer banking, wealth management and insurance products and services through our well-recognised brands including Suncorp, AAMI, GIO, Apia, Shannons and Vero, as well as those from our partners.


Working within the Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for:
  • Best Insurance Company in Corporate Social Responsibility (2018)
  • Employer of Choice for Gender Equality for sixth consecutive year (2014-2019)
  • Money magazine's Bank of the Year and Business Bank for the third consecutive year (2018-2020)
  • General Insurance Product Innovation of the Year (2018)
If this opportunity sounds like the challenge you have been looking for please apply online today. For further information regarding this position, please contact

Advertised: 31 Mar 2021 AUS Eastern Daylight Time
Applications close: 16 Apr 2021 AUS Eastern Standard Time

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  • Brisbane - Inner Suburbs & CBD
  • 16 Apr 2021
  • Great opportunity in a new team • Use your workforce management experience • Brisbane based
  • Brisbane - Inner Suburbs & CBD
  • 16 Apr 2021
  • Great opportunity in a new team • Use your workforce management experience • Brisbane based
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