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Contact Centre Operator

Cash Converters - Taringa, QLD

Customer Service & Call Centre
Source: uWorkin


Cashies Culture

Cash Converters (or Cashies as we like to call ourselves) is proudly homegrown in West Australia! From humble beginnings, two brothers opened the doors of our first store in Vic Park in 1984. Celebrating over 30 years of success in the industry, Cash Converters is now an ASX listed international company in 21 countries with 768 stores (& growing!).

To us here at Cashies, we believe in being passionate & proud, tenacious problem solvers that just get stuff done! We are a down to earth bunch that pride ourselves on helping people (customers and employees alike), to unlock possibilities in a no-nonsense, non-judgemental approach.

Benefits for you!

At Cash Converters, our greatest asset are our people! We provide a wide range of employee benefits to support and empower our people such as:

  •  Cashies 30% store discount
  • Access to study leave
  • Established employee recognition program
  • Annual performance award event to celebrate our successes together
  • Employee wellness program
  • Discounted health insurance

+ much more!

The Role 

This role presents a great opportunity to gain Call Centre experience in the Finance Industry! We are looking for passionate, customer focused and enthusiastic team members to join our amazing team!

We strive to provide the highest standard of Customer Service to Cash Converters Customers both new and existing. In this role, you will take inbound calls, answer general enquiries, update customers on the status of their loan application, manage a customer email inbox and review loan applications for our customers.

Our team is flexible and work on a rotating roster servicing our customers between the hours of 7am to 7pm, Monday to Friday. There is an opportunity for one of the roles to work a Tuesday to Saturday roster also.

You will make a difference by

  • Treating customers with empathy, respect, and providing a high-quality service standard
  • Answering inbound call within a timely manner and have a professional phone etiquette
  • Working with each customer to identify how CCPF can meet their needs
  • Building strong relationships with your team and the wider company
  • Answering customer enquiries within a timely manner
  • Maintaining accurate notes on all customer interactions

What we are looking for

  • Clear and effective communicator with a professional phone etiquette
  • High level of time management, organisational and prioritisation skills
  • Ability to communicate effectively with a range of customers
  • Customer focused and empathetic approach to situations
  • High level of personal and professional integrity
  • Strong attention to detail

(As we are a Finance Company, successful candidates will be required to provide a Police Clearance prior to starting.)

How to Apply

Are you ready to kickstart your career? Press the ‘Apply’ button now to start completing your application! Please complete the requested details on the application page and be prepared as you will be asked to answer a few questions via video, so we can see what you can bring to the team!

Cash Converters supports diversity, inclusion and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation and abilities to apply.

To learn more about working with Cash Converters, please visit https://www.cashconverters.com.au/about/join-us


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